Can 3D printed parts be painted, dyed, or colored?
Can 3D Printed Parts Be Painted, Dyed, or Colored? Yes — Multiple Options Available Painting Works on all technologies. ...
Can I 3D print a prototype for my product idea?
Can I 3D Print a Prototype for My product or Product Idea? Absolutely — That’s What We Do Best 3D printing is the fastes...
Can I add notes or instructions to my order?
Yes — every order allows space for notes. Instructions are helpful for specifying orientation preferences, finishes, or ...
Can I call Makelab?
Feel free to call us with general questions about placing orders, payment, our process, submitting files, or checking yo...
Can I change from shipping to local pickup?
You can switch your order from shipping to local pickup as long as it hasn’t already been dispatched. To request the cha...
Can I change or cancel my order after I have placed it?
We understand that order details may need adjustments. Whether you need to update quantities, materials, or replace an S...
Can I order samples before committing to larger quantities?
Absolutely — Makelab encourages sample orders before production runs. Why Order Samples First: Verify material propertie...
Can I pay on an invoicing basis?
We offer invoicing on a perorder basis for companies with internal accounting or accounts payable departments. If you wo...
Can I pay via wire or ACH transfer?
We do accept ACH payments and wire transfers as a payment option for business clients. Here’s what you need to know: Eli...
Can I pick up my order in the morning of the deadline?
Local pickups are ready around 12pm on the Dispatch Date. Learn more on our website: Shipping & Delivery(https://www.mak...
Can I pickup my order?
When placing an order through our Instant Quote(http://makelab.com/quote) system, simply choose Local Pickup as the disp...
Can I place an order outside of business hours?
You can place an order 24/7 using our Instant Quoter(makelab.com/quote). Upload your part files into the draganddrop box...
Can I see examples of past work?
Can I See Examples of Past Work? Yes — Visit Our Work Page You can see selected projects and case studies at makelab.com...
Can I visit your office?
While we don't accept walkins (we're busy making prototypes), we'd love to show you around and discuss your project need...
Can Makelab help with design edits?
Yes — Makelab can provide basic file edits to prepare parts for printing. Typical edits include thickening walls, fixing...
Can we schedule a consultation to discuss details?
We'd be happy to schedule a consultation to discuss your project in detail. Consultations help us gain a clear understan...
Can you 3D model something to match my reference photos?
We've successfully 3D modeled and printed various objects using reference images. To get started, simply provide a clear...
Can you 3D print architectural models?
Can You 3D Print Architectural Models? Yes — We Print Models for Architecture Firms Regularly Types We Print Massing Mod...
Can you 3D print food-safe parts?
Can You 3D Print FoodSafe Parts? The Short Answer Makelab does not offer foodsafe 3D printing. While some 3D printing ma...
Can you 3D print from a photo or drawing without a CAD file?
Can You 3D Print From a Photo or Drawing Without a CAD File? Yes — We Offer Design Services If you don’t have a 3D CAD f...
Can you 3D print waterproof or watertight parts?
Can You 3D Print Waterproof or Watertight Parts? Yes — With the Right Technology Achieving watertight 3D prints is possi...
Can you accommodate tight tolerances for assemblies?
Yes — but tolerance limits vary by process. While our systems are accurate, extremely tight fits often need adjustments ...
Can you blind ship my order? It is going to someone else.
If you need us to ship parts directly to your clients without any Makelab branding, invoices, or paperwork, just let us ...
Can you color match a Pantone?
For custom colors, we can order PLA in a color that visually matches your color request, though this will add time to th...
Can you convert 2D drawings to 3D models?
Yes — Makelab offers 2Dto3D modeling services to help bring your concepts to life. What We Can Work From Technical drawi...
Can you create a 3D Model based off an object I send or bring to you?
If you have a physical item you'd like replicated and 3D printed, please complete our Intake Form(makelab.com/intake) to...
Can you edit my existing 3D CAD file?
Yes, we can edit your existing 3D CAD file, but this falls under our 3D design services and is quoted separately. Whethe...
Can you fix warping or print failures?
If warping or print failure happens during production, we handle it — you won't receive a failed or warped part. Our Pro...
Can you help if I don't know what material to choose?
Can You Help If I Don’t Know What Material to Choose? Absolutely — We Recommend Materials Every Day Most customers aren’...
Can you help me choose the right finish for my part?
Yes—we provide full technical datasheets for every material we print in. You can download them directly from the materia...
Can you help me optimize my design for lower cost?
Yes — Makelab provides DFAM (Design for Additive Manufacturing) feedback to reduce costs. This may include recommendatio...
Can you hold an order for later pickup?
Yes — Makelab can hold completed orders for a limited period before pickup. We know schedules can shift, so finished par...
Can you hold inventory or store parts for future shipments?
Makelab does not offer longterm inventory storage, but shortterm order consolidation is possible. We focus on agile manu...
Can you just send me an Uber Courier?
No, we use Flot as our courier service. They deliver before 5:30pm and pick up packages at 12pm every day. Learn more on...
Can you match a specific Pantone color?
Can You Match a Specific Pantone Color? Yes — Through Custom Painting Provide the Pantone code, a physical sample, or a ...
Can you print architectural models?
Yes — Makelab frequently produces scale models for architecture. SLA resin provides detail for facades, while FDM works ...
Can you print carbon fiber reinforced parts?
Yes — Makelab offers carbon fiber reinforced materials for FDM printing. These composite materials combine a base polyme...
Can you print flexible materials?
Yes — Makelab offers flexible materials suitable for certain applications. While rigid plastics like nylon and resin are...
Can you print food-safe parts?
Makelab can print with materials that are inherently foodsafe (such as certain PETG and PLA formulations), but there are...
Can you print full-color 3D models?
Makelab does not currently offer fullcolor printing as a standard service. Our processes are optimized for professionalg...
Can you print large parts in sections and assemble them?
Yes — Makelab can split oversized parts and reassemble them after printing. This method is used when a design exceeds ma...
Can you print metal parts?
Makelab offers metal printing for very select parts. It’s not a public offering at the moment, so we make sure to vet th...
Can you print threaded holes or inserts?
Yes — threaded features can be integrated, but design and process must be considered. Small threads are often tapped pos...
Can you print transparent parts?
Yes — Makelab can produce translucent parts using SLA resin. While full optical clarity is not achievable directly off t...
Can you produce assemblies with moving parts?
Yes — Makelab can produce assemblies, but moving parts usually require special design considerations. Clearances must be...
Can you provide CAD design from sketches?
Yes — Makelab can create 3D CAD models from sketches or drawings. This service is used when clients have design intent b...
Can you provide datasheets for materials you stock?
Yes, they are on each material page. Learn more on our website: Browse All Materials(https://www.makelab.com/materials) ...
Can you provide ITAR or defense-related compliance?
Makelab is not ITARregistered at this time. We cannot guarantee compliance for defenserestricted projects. However, we c...
Can you provide MSDS or safety data sheets for materials?
Yes — Makelab can provide safety data sheets (SDS/MSDS) for the materials we use. These documents outline handling, safe...
Can you review my file to make sure it is okay to 3D print?
Absolutely. Every file submitted to Makelab goes through a manufacturability check before we print—this is included at n...
Can you ship directly to my client?
Yes — Makelab can blindship directly to your client. We remove branding and include neutral packaging upon request. 👉 T...
Can you ship without branded packaging?
Yes, we can accommodate blind shipping with no Makelab branding, invoices, or paperwork included in the shipment—ideal f...
Can you sign an NDA?
Yes — Makelab can review and sign an NDA to support confidential projects. We regularly handle sensitive files and under...
Designing for MJF powder removal
Designing for MJF Powder Removal MJF parts are built in a bed of powder. After printing, trapped powder must be removed ...
Do I need a 3D CAD file before I talk to you?
You don't need a 3D CAD file to start the conversation. If you have a sketch, photo, rough drawing, or even just an idea...
Do you accept Net30 terms?
We do offer Net 30 payment terms, but only for approved business accounts. Here’s how it works: Eligibility: Net 30 term...
Do you handle NDA or confidential project requests?
Yes—confidentiality is built into how we operate. We routinely handle proprietary prototypes and enterpriselevel project...
Do you help with prototyping vs. production runs?
Yes — Makelab supports both prototyping and production runs, with different approaches for each: Prototyping (149 parts)...
Do you offer 3D scanning services?
Yes — Makelab offers 3D scanning to convert physical objects into digital CAD files. This service is often used for reve...
Do you offer API access for automated ordering?
Currently, Makelab does not offer public API access for automated ordering. That said, if you're a highvolume or repeat ...
Do you offer assembly of multi-part projects?
Yes — Makelab can assemble printed parts as part of an order. This is common for prototypes with multiple components or ...
Do you offer batch QC for multi-unit orders?
Yes — Makelab can perform QC checks on batch orders to ensure consistency across units. This process includes reviewing ...
Do you offer biodegradable or eco-friendly materials?
Yes — Makelab offers PLA (Polylactic Acid), a biodegradable thermoplastic derived from renewable resources like corn sta...
Do you offer blanket orders or inventory management?
Yes — Makelab offers blanket purchase orders and inventory management for customers with ongoing, repeat part needs. Bla...
Do you offer CNC machining services?
Currently, Makelab specializes in additive manufacturing (3D printing) using FDM, SLA, and Industrial SLA technologies. ...
Do you offer custom packaging?
Yes — custom packaging is available for clients who need special handling. This includes branded packaging, protective i...
Do you offer Design for Manufacturability (DFM) reviews?
Yes — every order at Makelab includes a complimentary Design for Manufacturability (DFM) review by our engineering team....
Do you offer dimensional inspection or measurement reports?
Yes — Makelab can provide dimensional checks and reports for projects that require documentation. Standard orders includ...
Do you offer discounts?
We offer discounts to support your design and prototyping needs: Startup discounts for earlystage companies Student disc...
Do you offer expedited shipping?
Yes — expedited shipping options are available at checkout or by request. This ensures parts arrive as quickly as possib...
Do you offer file repair services?
Yes — Makelab can repair files that are not printready. Common issues include nonmanifold geometry, inverted normals, or...
Do you offer finishing services like dyeing or smoothing?
Yes — Makelab offers finishing services to enhance the look and feel of parts. Beyond standard print outputs, nylon part...
Do you offer free consultations?
Yes — Makelab offers brief consultations to guide clients on materials, processes, and feasibility. These sessions are d...
Do you offer high-heat resistant materials?
Yes — Makelab offers materials with higher temperature resistance. MJF nylon (PA12) has strong heat resistance and works...
Do you offer industrial SLA options?
Yes — Makelab uses industrial SLA systems for highdetail parts. These deliver smooth surfaces and precision suited for p...
Do you offer painting or custom finishing?
Yes — Makelab offers custom finishing services beyond standard sanding and polishing, including: Painting (solid colors,...
Do you offer part labeling or numbering?
Yes — part labels or numbers can be built into the CAD file before printing. This ensures traceability across iterations...
Do you offer post-processing services like painting or coating?
Yes — Makelab provides finishing options beyond standard 3D printing outputs. In addition to base prints, we offer fine ...
Do you offer production pricing?
Yes—Makelab offers volumebased pricing that dynamically adjusts in our Instant Quote(makelab.com/quote) tool. As you inc...
Do you offer refunds on design services?
Design services are nonrefundable, as they cover time, labor, and expertise that are delivered immediately upon project ...
Do you offer resin printing in different colors?
Yes — SLA resin is available in a variety of standard colors, with options to coat or paint for additional finishes. Res...
Do you offer rush or same-day service?
Yes — Makelab offers expedited production for urgent projects, though availability depends on current queue and part req...
Do you offer rush production?
Yes — Makelab offers rush production for eligible projects when capacity allows. Rush is designed for clients with tight...
Do you offer sanding or polishing?
Yes — Makelab provides sanding and polishing as finishing options. These services improve surface quality for presentati...
Do you offer student or educational discounts?
Yes — Makelab supports students and educators with discounted pricing for qualifying educational projects. Who Qualifies...
Do you offer volume pricing or quantity discounts?
💰 Volume Pricing & Quantity Breaks Makelab offers automatic price breaks when you order higher quantities of the same p...
Do you offer waterproof or chemical-resistant parts?
Yes — certain materials at Makelab provide water and chemical resistance. Nylon PA12 (MJF) is the most durable option, o...
Do you print medical-grade materials?
Makelab does not currently offer medicalgrade or biocompatible materials that meet FDA or ISO 10993 standards for medica...
Do you recycle materials?
Makelab recycles and reuses materials where possible, but not all materials can be fully recycled after printing. What W...
Do you ship internationally?
Yes — Makelab ships parts internationally from our NYC facility. Shipping times and costs vary by region, and clients ar...
Does agreeing to "At Risk" guarantee that my model will definitely be printed?
No, selecting "Acknowledged Risk" does not guarantee a successful print. It means we've flagged issues with your file‚ s...
File repair and mesh fixing guide for 3D printing
File Repair and Mesh Fixing Guide for 3D Printing A 3D printer needs a watertight, clean mesh to produce a good part. Br...
How accurate is 3D printing? What tolerances can I expect?
How Accurate Is 3D Printing? What Tolerances Can I Expect? Standard Tolerances by Technology FDM: ± 1 layer thickness fo...
How are prices calculated?
Makelab’s pricing is dynamically generated and primarily driven by the specifics of your part and your selected preferen...
How can I apply a promotional code?
1. Proceed to checkout once your cart is ready. 1. Look for the field labeled “Promotional Code,” “Promo Code,” or “Disc...
How can I confirm that my 3D CAD file is the correct size?
To confirm your 3D CAD file is the correct size, always check your model's dimensions in millimeters before exporting. O...
How can I get a price?
1. Instant Quote(https://html.onlineviewer.net/)r 1. Service Team Assistance Submit an (https://html.onlineviewer.net/)I...
How can I get a quote?
1. Instant Quote(https://html.onlineviewer.net/) Portal 1. Through Our Service Team(https://html.onlineviewer.net/) Lear...
How can I get in contact with someone to help me with my project?
The fastest and most effective way to engage with our team is through our Intake Form(makelab.com/intake). It captures t...
How do I check out from an invoice?
To complete your order from an invoice: Learn more on our website: Instant Quote(https://www.makelab.com/quote) — upload...
How do I create a CAD file if I don't have one?
If you don't have a 3D CAD file yet, you have several options to create one: Option 1: Use Free CAD Software Several fre...
How do I create a customer account?
To use our Instant Quote system or place any order with Makelab, you'll need to create a customer account. Here’s how to...
How do I design for threaded inserts or assembly?
Designing parts with threaded inserts or assembly features requires planning for manufacturing and functionality: Thread...
How do I get a volume discount?
Makelab offers automatic volume discounts for larger quantity orders. When Volume Pricing Applies: 10+ identical parts: ...
How do I get started with my first order?
Welcome to Makelab Here's your stepbystep guide to placing your first 3D printing order. Step 1: Prepare Your Files Expo...
How do I go from idea to physical prototype?
How Do I Go From Idea to Physical Prototype? Phase 1: Define Your Concept Clarify: What does the part need to do? What s...
How do I know if my file is printable?
Files must meet baseline requirements for 3D printing: watertight geometry, proper wall thickness, and no mesh errors. M...
How do I know my order is ready for pickup?
Once your order is complete and ready for pickup, we'll send you a Dispatch email to confirm it's ready. Please wait for...
How do I know what's going on with my order? Where can I see status updates?
You can view realtime order updates by logging into your Makelab account and navigating to the Orders tab section. There...
How do I place an order?
Option 1: Work with Our Service Team 1. Submit your project details using our Intake Form(https://makelab.com/intake). 1...
How do I reorder a part I already printed?
Reordering is straightforward if your file is already in our system. Makelab can quickly locate past orders and reproduc...
How do I report an issue with the website?
We appreciate your help in identifying any website issues. If you notice a bug or error, please submit a ticket or email...
How do I submit a 3D CAD file?
To submit your 3D CAD file, go to our Instant Quote(makelab.com/quote) page. Sign in or create an account, then drag and...
How do I track my shipment?
Once your order is dispatched, you'll receive tracking information via email automatically. What You'll Receive Shipping...
How do you ensure the quality of your output parts?
1. Initial QA Check: 1. PostProcessing QA Check: These QA steps ensure that every part we produce meets our high standar...
How does courier work?
Once your order is ready for dispatch, we coordinate courier through our trusted local courier partner. Here's what you ...
How durable are 3D printed parts outdoors or in sunlight?
How Durable Are 3D Printed Parts Outdoors or in Sunlight? Best Materials for Outdoor Use ASA (FDM) — Specifically design...
How long does 3D printing take?
How Long Does 3D Printing Take? Lead Times Makelab offers five production lead times: Next Day: 1 business day Rush: 2 b...
How long does it take to 3D model something?
Simple Objects: For straightforward models with minimal variables, modeling may take just a few hours. Complex Designs: ...
How long does it take to print my order?
Your order will be printed within 1 to 7 business days, depending on the lead time selected at checkout. We offer five l...
How much do your 3D design & scanning services cost?
Due to the complexity and variability of 3D design and scanning work, we provide custom quotes based on project scope, t...
How much does it cost to 3D print a custom part?
How Much Does It Cost to 3D Print a Custom Part? Pricing Depends on Several Factors 3D printing costs vary based on size...
How smooth are Makelab’s finishes?
Surface quality depends on the process selected, and Makelab offers finishing options to match different needs. SLA resi...
How thin can I make the walls of my design?
Generally speaking, we advise a wall thickness of 2mm for PLA and 1 mm for all our resins. Learn more on our website: Fu...
How to choose a 3D printing service — what to look for
How to Choose a 3D Printing Service — What to Look For Technology Range Look for a service that offers multiple technolo...
How to design holes, threads, and inserts for 3D printing
How to Design Holes, Threads, and Inserts for 3D Printing Holes Minimum hole diameter: FDM: 2.0mm (smaller holes tend to...
How to design multi-part assemblies for 3D printing
How to Design MultiPart Assemblies for 3D Printing Why Split Into Multiple Parts? Part exceeds maximum build size Differ...
I chose local pickup, can I have it switched to shipping or courier?
If you'd like to switch from local pickup to a shipping or courier option, please contact us with your preferred shippin...
I don't have a 3D model, what can I do?
No 3D model? That’s totally fine. Makelab offers design engineering, Design for Additive Manufacturing (DfAM), and scann...
I emailed a few days ago, but have not gotten a response
We respond to all emails within 1 business day, often within hours. If you haven't received a reply, it's likely in your...
I forgot to pick up my part, is it still there?
If you forgot to pick up your part, we may have moved it to storage in our office. For items left for more than 90 days,...
I have a special order request, what do I do? How do I talk to you?
For anything outside the standard quoting flow‚ production orders, custom materials, engineering review, or special deli...
I have an idea, can you 3D print it?
EarlyStage Ideas: If you have a concept or sketch but it's not fully developed, we can recommend design consultancies to...
I have store credit, how do I use it?
Store credit isn't automatically applied at checkout. To use it, just leave a note at checkout or remind our service tea...
I need some advice before submitting an order, what do I do?
If you’re unsure about anything before placing an order—whether it’s choosing the right material, confirming tolerances ...
I never received my order confirmation.
If your order was placed after 3:30 pm or on a nonbusiness day, our team will review it and send an order confirmation o...
I placed two orders, can you group them into one shipment?
If you've placed multiple orders and would like them shipped together, we're happy to combine them into one shipment. If...
I received the wrong part or color - what now?
If you received the wrong part, incorrect material, or wrong color, we'll make it right immediately. This Is Our Error H...
I want my parts to be 3D printed in a specific orientation. Can you do that?
If you have a preferred print orientation, simply let us know in the notes or messages section of your order. For precis...
I've never used a 3D printing service — where do I start?
I’ve Never Used a 3D Printing Service — Where Do I Start? Welcome Here’s Your StepbyStep Guide Step 1: Prepare Your File...
If I split my part to 3D print in pieces, can you assemble it for me?
If your project requires splitting the part into multiple pieces for printing, our team can handle the assembly for an a...
If my part turns out perfectly, can I expect this if I order this exact part again?
If your part printed perfectly and you place a repeat order using the same file, material, print method, and finish, you...
Infill patterns and density guide for 3D printing
Infill Patterns and Density Guide for 3D Printing Infill is the internal structure inside a 3D printed part. It affects ...
Is 3D printing good for small batch or low-volume production?
Is 3D Printing Good for Small Batch or LowVolume Production? Yes — It’s Ideal for Low Volumes 3D printing eliminates too...
Is 3D printing strong enough for functional parts?
Is 3D Printing Strong Enough for Functional Parts? Yes — With the Right Material and Technology 3D printed parts can be ...
Is it cheaper to 3D print or injection mold?
Is It Cheaper to 3D Print or Injection Mold? The Short Answer 3D printing is cheaper for low volumes. Injection molding ...
Is my order ready?
You have a few ways to check if your order is ready: Log in to your account: Go to your Makelab account(makelab.com/quot...
Is my project a good match for your 3D modeling services?
We typically work from: Reference Images: Ideal for creating nonfunctional, nonengineering parts. Technical Specificatio...
Is the cost to 3D print included in your 3D modeling quote?
To accurately quote a 3D print, we need details on the model's volume and surface area. For simple geometries, we can pr...
My 3D CAD file doesn't fit on your build plate, what can I do?
We can help split your file into sections. We can add male/female attachment points along straight lines on the XYZ axes...
My part doesn't fit together - what went wrong?
If your 3D printed parts don't fit together as expected, several factors could be at play: Common Causes 1. Insufficient...
My total order price is coming out to 1 dollar or less, is there something I'm doing wrong?
If your total is coming out to $1 or less, it's usually due to incorrect units—most often a part designed in inches but ...
My upload failed - what should I do?
If your file upload fails, try these troubleshooting steps: Common Causes & Solutions 1. File Too Large — Maximum file s...
Observed Holidays
Makelab observes the following holidays, during which we do not operate. On these days, no orders will be printed, proce...
Overhang and support structure guidelines for 3D printing
Overhang and Support Structure Guidelines for 3D Printing Overhangs are surfaces that extend outward without material di...
Print orientation best practices for 3D printing
Print Orientation Best Practices for 3D Printing How a part is oriented on the build platform affects strength, surface ...
Privacy Policy
Makelab, Inc. — Privacy Policy Effective Date: March 15, 2026 Last Updated: March 15, 2026 This Privacy Policy describes...
SLA vs FDM vs MJF — which 3D printing method should I choose?
SLA vs FDM vs MJF — Which 3D Printing Method Should I Choose? FDM (Fused Deposition Modeling) Best for: Prototypes, func...
Snap fit and living hinge design for 3D printing
Snap Fit and Living Hinge Design for 3D Printing Snap Fits Snap fits are one of the most practical features in 3D printe...
Surface finish expectations by 3D printing technology
Surface Finish Expectations by 3D Printing Technology Every 3D printing technology produces a different surface texture....
Terms & Conditions
These Terms and Conditions (“Agreement”) govern all services provided by Makelab, Inc (“Makelab,” “we,” or “us”) to the ...
The prices listed look different than the last time I ordered, what's going on?
Pricing on Makelab is dynamic and based on your actual part and configuration at the time of quote. It’s common for pric...
UPS Ground Shipping Transit Times by State
📦 UPS Ground Shipping Transit Times All orders ship from our Brooklyn, NY facility. Transit times below are in business...
Wall thickness guidelines by material and technology
Wall Thickness Guidelines by Material and Technology Wall thickness is one of the most critical design factors in 3D pri...
What are design guidelines for 3D printing?
Follow these design best practices to ensure your parts are printable and meet quality expectations: Wall Thickness Mini...
What are the differences between quality levels?
FDM Printing: At any quality level, FDM prints will show visible layer lines. Higher quality settings produce finer line...
What are the different order statuses?
Our order statuses are designed to keep you in the loop as your project moves through production. You can view your curr...
What are the expected shipping times?
Makelab offers five leadtime options depending on your project's urgency and chosen material. Once your file is approved...
What are the maximum build sizes?
Makelab’s maximum build sizes depend on the technology you choose. MJF (Powders / Nylon PA12): 380 × 284 × 380 mm — opti...
What are your high-temperature materials?
For parts that will be exposed to elevated temperatures, Makelab offers several hightemperature materials: Material Heat...
What are your hours?
Regular Hours: MondayFriday, 10:00 am 5:00 pm Summer Fridays: From Memorial Day through Labor Day, we close early on Fri...
What are your quality standards and certifications?
Makelab is committed to delivering highquality 3D printed parts through rigorous processes and continuous improvement. Q...
What brand filament do you use for FDM 3D printing?
For FDM 3D printing, we use our own Makelabbranded filament, developed specifically for consistent, highquality results ...
What causes layer lines and how can I minimize them?
Layer lines are the visible horizontal lines on 3D printed parts where each layer stacks on the previous one. They're in...
What clearance should I give two fitting parts?
Clearance between two fitting parts is influenced by several factors, including material choice, machine calibration, an...
What do you need in order to get started on my 3D model?
To begin your 3D modeling project, please provide as much reference material as possible, including: Reference Images/Ph...
What does 'Dispatch Date' mean?
Your dispatch date is when your order leaves our facility and gets handed off to the shipping carrier. Think of it as th...
What file formats do you accept?
We accept the following file types for 3D printing: STL (.stl): Best for readytoprint models. Make sure your mesh is cle...
What happens after I place an order with Acknowledged Risk?
Once you place an order under the Acknowledged Risk option, we proceed to print the file exactly as submitted‚ no change...
What happens after I place my order?
Once your order is reviewed for manufacturability and approved for production, you’ll receive an Order Confirmation emai...
What happens if I need to update my delivery address?
Makelab can update your delivery address if it’s not the day of dispatch. Once an order is dispatched, carrier rerouting...
What happens if I upload a corrupted or incomplete file?
If a file is corrupted or incomplete, Makelab cannot move it into production. Our system will flag the issue, and our te...
What happens if I upload multiple files in one order?
Makelab can process multiple files in a single order. Each file is reviewed individually for manufacturability, and the ...
What happens if my design requires support removal?
Support structures are removed as part of standard postprocessing. FDM and SLA require supports for certain geometries, ...
What happens if my file is rejected? [fix]
If a file cannot be printed as submitted, Makelab will notify you with the reason for rejection. Common causes include n...
What happens if my file is too large to upload?
Large files can cause delays if not submitted properly, but our team can provide secure transfer links for oversized upl...
What happens if my order is delayed?
If an order is delayed, Makelab will notify you as soon as possible with the updated timeline. Delays are rare but can o...
What happens if my part breaks during shipping?
If a part is damaged in shipping, Makelab will work with you to resolve it quickly. We package parts carefully to minimi...
What happens if my part fails during printing?
If a part fails during printing, Makelab will reprint it at no additional cost. Part failures can occur due to geometry ...
What happens if my part fails quality inspection?
If your part fails our internal quality inspection, we will not ship it. Instead: Our Process 1. Identify the Issue — Ou...
What happens if my parts don’t meet expectations?
If a part doesn’t meet quality expectations, Makelab will review and resolve the issue. Depending on the cause, we may r...
What happens if there is a problem with my order?
1. Report Within 10 Days 1. Gather Required Photos and Details 1. Submit Information with Support Form Our team will rev...
What if I don't like what you 3D model?
If the initial model doesn't meet your needs, we provide one complimentary revision to make adjustments. During this rev...
What if I need my parts delivered earlier?
If your parts are needed sooner than our courier service can offer, please change your dispatch method to ‘Local Pickup’...
What if my parts are completely rejected?
If your parts are completely rejected during our manufacturability review, your order will be put on hold and you'll be ...
What industries do you serve?
Makelab serves a wide range of industries and applications with 3D printing solutions. Here's a breakdown of who we typi...
What infill options do you provide for FDM prints?
You can request this in our intake forms OR on the instant quoter. The standard is 15% infill, unless otherwise noted. Y...
What information do I need to provide for a quote?
To receive an accurate quote, provide as much of the following information as possible: Essential Information: 1. 3D Fil...
What information do you need from me to get started?
What Information Do You Need From Me to Get Started? For a Quick Quote All you need is your 3D file (STL, OBJ, 3MF, or S...
What is "At Risk"?
Important Notes About "At Risk" Orders: NonRefundable: These orders are final once approved and cannot be refunded. Qual...
What is a 3D CAD file?
A 3D CAD (ComputerAided Design) file is a mathematical, digital model that accurately represents the physical part you'd...
What is Tech's Choice?
By selecting the Tech's Choice color option, you let us choose the material color for your print, which speeds up produc...
What is the "Instant Quote"?
The Instant Quote(makelab.com/quote) is our selfservice quoting and checkout system. It gives you realtime pricing and a...
What is the difference between a prototype and a production part?
What Is the Difference Between a Prototype and a Production Part? The Key Differences Prototype: Tests and validates des...
What is the largest order you can handle?
Makelab can fulfill orders ranging from single prototypes to production runs in the tens of thousands. Order size is con...
What is the largest part you can 3D print?
What Is the Largest Part You Can 3D Print? Maximum Build Sizes by Technology FDM: 360 x 360 x 360mm SLA (Form 3L): 335 x...
What is the minimum wall thickness for 3D prints?
Minimum wall thickness depends on the process and material used. MJF (Nylon PA12): 0.8–1.0 mm for reliable strength SLA ...
What is the most cost-effective material?
PLA (Polylactic Acid) is a highly economical option for prototyping and testing. Its affordability and ease of use make ...
What is the process like for your 3D Design & Scanning services?
Our 3D Design & Scanning process is structured to ensure clarity, control, and precision from start to finish: 1. Projec...
What is the standard process to print something?
1. Requesting a Quote 1. Placing an Order 1. Design Evaluation 1. OnHold Orders & Risk Options 1. Production & PostProce...
What is your IP and confidentiality policy?
We take your intellectual property and confidentiality seriously. Your designs are yours, and we treat them that way. Yo...
What is your refund policy?
10Day Window: Qualifications for Refund: NonRefundable Orders: Starting a Refund Process: To initiate a refund review, p...
What is your reprint/remake policy?
Makelab stands behind the quality of our work. If parts don't meet specifications due to our error, we'll reprint them a...
What is your standard infill rate?
Unless specified otherwise, we print with a 15% infill rate. This rate provides a good balance of strength and material ...
What material is best for my project?
Our materials selection is designed to meet diverse project requirements: Engineering Materials: Ideal for functional pa...
What material will give me the smoothest finish?
Standard Resin is ideal for achieving a smooth, professional finish. It offers multiple quality settings: Standard Quali...
What materials can you print in?
Our printing capabilities cover a diverse selection of materials tailored for various applications, including: Hard Plas...
What orders are eligible for Rush Production?
Rush Production is available for most materials and part types. The main constraint is whether the estimated print time ...
What packaging do you use for shipments?
Makelab uses protective packaging tailored to your part's size, material, and fragility to ensure safe delivery. Standar...
What payment methods do you accept?
Makelab accepts standard payment methods including major credit cards, ACH, and invoicing for approved accounts. All pay...
What payment methods do you accept?
Makelab accepts multiple payment methods for your convenience: Online Orders (Via Website/Portal) Credit Cards — Visa, M...
What QC checks do you perform during the 3D printing process?
Makelab follows defined Qc steps to ensure parts meet professional standards. During production, our team checks files f...
What quality checks do you perform?
Makelab performs multiple quality control (QC) checks throughout production to ensure your parts meet specifications bef...
What resolution can I expect from your 3D printing processes?
Resolution depends on the process selected, but all of Makelab’s systems are professionalgrade. SLA (Resin): Up to 25–20...
What shipping options are available?
1. Local Pickup: Free 1. UPS Ground: Starting at $10 (rate varies based on size and weight) 1. UPS 2nd Day Air: Starting...
What should I do if my part arrives damaged?
If your parts arrive damaged during shipping, take immediate action to document and report the issue. Immediate Steps 1....
What should I know before designing a 3D CAD file for 3D printing?
Before designing a 3D CAD file for 3D printing, it's important to consider the technology and material you'll be printin...
What tolerances can I expect from Makelab’s 3D printing processes?
Typical tolerances depend on the process used, but Makelab prints to professionalgrade standards. MJF (Nylon PA12): ±0.3...
What tolerances can you achieve?
Makelab's dimensional accuracy varies by technology and part geometry: FDM (Fused Deposition Modeling) Typical tolerance...
What type of files do you accept?
Our Instant Quote(makelab.com/quote) system accepts STL and OBJ files—these formats are standard across most 3D modeling...
What types of files can I send over or submit?
For 3D printing, the .STL format is the standard, similar to how PDFs are commonly used in 2D document sharing. We also ...
What's included in your 3D Design & Scanning services?
Our 3D Design & Scanning services are tailored for engineering precision and manufacturability. Services include: Revers...
What's the difference between FDM and SLA printing?
FDM (Fused Deposition Modeling) builds parts by extruding thermoplastic filament layerbylayer. It's ideal for functional...
What's the difference between PLA, ABS, PETG, and Nylon?
Each material has different properties suited for specific applications: PLA (Polylactic Acid) Best for: Visual models, ...
What's your maximum print size?
Makelab's maximum print size varies by technology: FDM (Fused Deposition Modeling): Up to 450mm x 450mm x 450mm (approxi...
When can I expect my order to dispatch?
Your dispatch date is determined by the lead time option you select at checkout: NextDay: Ships 1 business day after man...
Where can I leave a review?
Reviews help other clients understand what it’s like to work with Makelab. You can leave a review on platforms like Goog...
Where can I see examples of your work?
For indepth examples, including case studies and service overviews, visit our website. For ongoing project highlights an...
Where can you ship orders to?
We handle both domestic and international shipping with ease. Whether you're in the U.S. or abroad, we can coordinate yo...
Where do I find my dispatch date?
Your dispatch date is listed in the order confirmation email you receive after placing an order. Look for the parts tabl...
Where do I pick up my order?
Brooklyn Location Address: 325 Gold St 703, Brooklyn, NY 11201 Hours: Monday Friday, 10:00am 5:00pm EST Pickup Instructi...
Which materials are UV-resistant and weather-resistant?
For outdoor applications or parts exposed to sunlight and weather, choose materials with proven UV and environmental sta...
Why are there marks where supports were removed?
Support marks are normal surface imperfections where support structures contacted your part during printing. They're an ...
Why can't I get a refund with my "At Risk" print?
At Risk orders are approved by you with full knowledge that the file has risks (thin walls, unsupported geometry, poor t...
Why does changing material affect the price so much?
Material choice significantly impacts pricing because different materials have vastly different costs, print times, and ...
Why does my 3D CAD File need support? What is it?
Support material is added to a 3D print when a feature extends with an overhang greater than 45 degrees. This temporary ...
Why is 3D printing so expensive?
Why Is 3D Printing So Expensive? Understanding the True Cost 3D printing might seem expensive compared to massproduced p...
Why is my quote so high?
Your quote reflects a few core factors: the part's actual volume (in cm³), selected material, and the lead time you choo...
Why was my file flagged as unprintable?
Files get flagged as unprintable when our engineering team identifies issues that prevent successful 3D printing. Common...
Will you post my project on your social media?
We respect your privacy and never share project photos without asking first. If we'd like to post about your project, a ...
Would my 3D prints last outdoors?
Most standard 3D printing materials are not designed for outdoor durability. Exposure to UV light and weather elements c...
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