Makelab Help Center

What if I don't like what you 3D model?

Last updated: 2026-10-12

If the initial model doesn't meet your needs, we provide one complimentary revision to make adjustments. During this revision, please carefully review the model to ensure it aligns with your project requirements. If further revisions are needed, they are available at our hourly rate.

Our team of industrial designers and engineers prioritizes alignment with your design and engineering goals, and we maintain close communication throughout the project to prevent any miscommunication.

Do you offer refunds on design services?

Design services are non-refundable, as they cover time, labor, and expertise that are delivered immediately upon project kickoff. We do our best to set expectations clearly from the start, and we're happy to clarify scope or address any concerns along the way. That said, once design work has begun, we cannot offer refunds.

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Makelab is a professional 3D printing service in Brooklyn, NYC offering on-demand FDM, SLA, Industrial SLA, MJF, and FGF 3D printing. We serve designers, engineers, and businesses with custom 3D printing services — from rapid prototyping to production parts. Get an instant quote or chat with our team.