The button is gray because something on the page still needs your input. The page tells you what it is, so you never have to guess.
On the Lead time and delivery step
The button's own words change to say what is missing:
| The button says | What to do |
|---|---|
| Select a lead time | Open Select lead time and pick one |
| Select a delivery method | Choose Local pickup, Courier or Shipping |
| Confirm pickup | Tick the box in the pickup window and press Confirm pickup |
| Add a shipping address | Type your address and pick it from the list |
| Select a shipping speed | Pick one of the UPS services shown |
| Courier not available for [ZIP] | Your address is outside our courier zone. Choose Shipping or Local pickup |
| Request a quote → | Something in your cart needs a person to quote it, such as a part too large for our printers. Press it to send the request |
On the Billing and shipping step
The reason appears in a line under the button. Press Show me and the page scrolls to the spot that needs attention. The most common reasons:
Your shipping address isn't saved. Typing it is not enough. Press Save shipping address under Provide shipping info.
Your billing address isn't saved. If you unticked Same as shipping address, fill in billing and press Save billing address.
A contact field needs fixing. Enter your first and last name, a phone number with its area code, and a valid email.
Your company requires a PO number. Enter it in the PO number box under Provide contact information.
A file is still uploading, or one never arrived. Wait a moment, or remove that part and add it again.
Address tips
City, state and postal code fill in from the address search and can't be typed by hand. If they are wrong, search again and pick the correct suggestion.
If your address has no apartment, suite or floor, we ask you to confirm that. Press Save shipping address a second time.
Still stuck?
If the message says we can't take orders on your account, call us at +1-888-355-1570. For anything else, press Report a bug in the sidebar. It can include a screenshot of the page you are on.