Your account holds your orders, quotes, models, addresses, cards and documents. Open it from the sidebar on quote.makelab.com once you're signed in.
| Sidebar item | What's there |
|---|---|
| Account | Your profile, saved addresses, saved cards, documents and password |
| Models | Every file you've uploaded. Press Re-quote to price it again or Download to get it back |
| Quotes | Quotes you saved and quotes we sent you. Press Review quote or Resume to pick one up |
| Order history | Every order, with its status, due date and total. Press Reorder to order it again |
| Preferences | Your default units, lead time, delivery method and delivery instructions |
| Finances | Company accounts only: your outstanding balance and store credit |
| Report a bug | Tell us something on the page went wrong, with a screenshot |
Account: profile and addresses
Under Profile, keep your full name and phone number current. We use your phone number for deliveries and if we have a question about your parts. Company is optional and appears on your orders and invoices. Press Save changes.
Your email address can't be changed here. To move your account to a new address, contact us.
Addresses save automatically when you check out. You can also press + Add address, and choose which one is your default shipping and default billing.
Account: payment, documents and security
Payment: save a card for faster checkout. Cards are stored by Stripe; Makelab never sees the full number.
Documents & terms: your NDA, Net 30 application, and sales tax exemption or resale certificate. Anything here attaches to every order you place. See How do I put an NDA in place with Makelab?
Security: set a password if you'd like to skip the emailed code. The code always works too.
Tax-exempt? Upload your certificate under Sales tax exemption or Resale certificate. Tax is charged until we review and approve it. After that, checkout shows Tax (exempt). See How do I stop being charged sales tax?
Preferences
Set these once and every new quote starts with them. You can still change any of them at checkout.
Viewer units: mm or inches
Preferred lead time: Next Biz Day, Rush, Standard, No Rush or Extended
Preferred dispatch: Pickup, Courier or Shipping
Saved delivery instructions: for example, leave at the loading dock
Press Save preferences.
Order history
Orders are split into Active and Past. Click an order to see its status, parts, delivery details, PO number and tracking. Press Contact support on the order page to ask about that order.
To copy colleagues on emails about an order, add their addresses under Cc on order emails on the order page. They can also see the order in their own account. You can add them until the order is about to ship.