Can I add notes or instructions to my order?
Yes — every order allows space for notes. Instructions are helpful for specifying orientation preferences, finishes, or ...
Can I change or cancel my order after I have placed it?
We understand that order details may need adjustments. Whether you need to update quantities, materials, or replace an S...
Can I pay on an invoicing basis?
We offer invoicing on a perorder basis for companies with internal accounting or accounts payable departments. If you wo...
Can I pay via wire or ACH transfer?
We do accept ACH payments and wire transfers as a payment option for business clients. Here’s what you need to know: Eli...
Can I place an order outside of business hours?
You can place an order 24/7 using our Instant Quoter(makelab.com/quote). Upload your part files into the draganddrop box...
Do you accept Net30 terms?
We do offer Net 30 payment terms, but only for approved business accounts. Here’s how it works: Eligibility: Net 30 term...
Do you offer discounts?
We offer discounts to support your design and prototyping needs: Startup discounts for earlystage companies Student disc...
Do you offer production pricing?
Yes—Makelab offers volumebased pricing that dynamically adjusts in our Instant Quote(makelab.com/quote) tool. As you inc...
Do you offer student or educational discounts?
Yes — Makelab supports students and educators with discounted pricing for qualifying educational projects. Who Qualifies...
Do you offer volume pricing or quantity discounts?
💰 Volume Pricing & Quantity Breaks Makelab offers automatic price breaks when you order higher quantities of the same p...
How are prices calculated?
Makelab’s pricing is dynamically generated and primarily driven by the specifics of your part and your selected preferen...
How can I apply a promotional code?
1. Proceed to checkout once your cart is ready. 1. Look for the field labeled “Promotional Code,” “Promo Code,” or “Disc...
How can I get a price?
1. Instant Quote(https://html.onlineviewer.net/)r 1. Service Team Assistance Submit an (https://html.onlineviewer.net/)I...
How can I get a quote?
1. Instant Quote(https://html.onlineviewer.net/) Portal 1. Through Our Service Team(https://html.onlineviewer.net/) Lear...
How do I check out from an invoice?
To complete your order from an invoice: Learn more on our website: Instant Quote(https://www.makelab.com/quote) — upload...
How do I create a customer account?
To use our Instant Quote system or place any order with Makelab, you'll need to create a customer account. Here’s how to...
How do I get a volume discount?
Makelab offers automatic volume discounts for larger quantity orders. When Volume Pricing Applies: 10+ identical parts: ...
How do I get started with my first order?
Welcome to Makelab Here's your stepbystep guide to placing your first 3D printing order. Step 1: Prepare Your Files Expo...
How do I go from idea to physical prototype?
How Do I Go From Idea to Physical Prototype? Phase 1: Define Your Concept Clarify: What does the part need to do? What s...
How do I place an order?
Option 1: Work with Our Service Team 1. Submit your project details using our Intake Form(https://makelab.com/intake). 1...
How do I reorder a part I already printed?
Reordering is straightforward if your file is already in our system. Makelab can quickly locate past orders and reproduc...
How much does it cost to 3D print a custom part?
How Much Does It Cost to 3D Print a Custom Part? Pricing Depends on Several Factors 3D printing costs vary based on size...
I have store credit, how do I use it?
Store credit isn't automatically applied at checkout. To use it, just leave a note at checkout or remind our service tea...
I never received my order confirmation.
If your order was placed after 3:30 pm or on a nonbusiness day, our team will review it and send an order confirmation o...
I placed two orders, can you group them into one shipment?
If you've placed multiple orders and would like them shipped together, we're happy to combine them into one shipment. If...
I've never used a 3D printing service — where do I start?
I’ve Never Used a 3D Printing Service — Where Do I Start? Welcome Here’s Your StepbyStep Guide Step 1: Prepare Your File...
My total order price is coming out to 1 dollar or less, is there something I'm doing wrong?
If your total is coming out to $1 or less, it's usually due to incorrect units—most often a part designed in inches but ...
The prices listed look different than the last time I ordered, what's going on?
Pricing on Makelab is dynamic and based on your actual part and configuration at the time of quote. It’s common for pric...
What information do I need to provide for a quote?
To receive an accurate quote, provide as much of the following information as possible: Essential Information: 1. 3D Fil...
What information do you need from me to get started?
What Information Do You Need From Me to Get Started? For a Quick Quote All you need is your 3D file (STL, OBJ, 3MF, or S...
What is the "Instant Quote"?
The Instant Quote(makelab.com/quote) is our selfservice quoting and checkout system. It gives you realtime pricing and a...
What is the largest order you can handle?
Makelab can fulfill orders ranging from single prototypes to production runs in the tens of thousands. Order size is con...
What orders are eligible for Rush Production?
Rush Production is available for most materials and part types. The main constraint is whether the estimated print time ...
What payment methods do you accept?
Makelab accepts standard payment methods including major credit cards, ACH, and invoicing for approved accounts. All pay...
What payment methods do you accept?
Makelab accepts multiple payment methods for your convenience: Online Orders (Via Website/Portal) Credit Cards — Visa, M...
Why does changing material affect the price so much?
Material choice significantly impacts pricing because different materials have vastly different costs, print times, and ...
Why is 3D printing so expensive?
Why Is 3D Printing So Expensive? Understanding the True Cost 3D printing might seem expensive compared to massproduced p...
Why is my quote so high?
Your quote reflects a few core factors: the part's actual volume (in cm³), selected material, and the lead time you choo...
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