Can I add notes or instructions to my order?
Yes — every order allows space for notes. Instructions are helpful for specifying orientation preferences, finishes, or…
Can I change or cancel my order after I have placed it?
We understand that order details may need adjustments. Whether you need to update quantities, materials, or replace an…
Can I place an order outside of business hours?
You can place an order 24/7 using our Instant Quoter. Upload your part files into the drag-and-drop box, configure your…
Do you accept Net30 terms?
We do offer Net 30 payment terms, but only for approved business accounts. Here’s how it works: Eligibility: Net 30…
Do you offer discounts?
We offer discounts to support your design and prototyping needs: Startup discounts for early-stage companies. Student…
Do you offer production pricing?
Yes—Makelab offers volume-based pricing that dynamically adjusts in our Instant Quote tool. As you increase quantity…
Do you offer student or educational discounts?
Yes. Students and educators get 10% off orders in the Instant Quote with the code STUDENTS10. How to use it: Sign in at…
Do you offer volume pricing or quantity discounts?
Makelab offers automatic price breaks when you order higher quantities of the same part. The more you order, the lower…
How can I get a price?
The fastest way to get a price is to upload your 3D file to our Instant Quote — you'll see pricing immediately. For…
How do I add a PO number or pay on invoice?
Anyone can add a PO number at checkout. Paying on invoice (Net 30) or by bank transfer is for business accounts we have…
How do I change my order, or approve a change you sent me?
You can change your own order from your account until it's confirmed. After that, delivery details can still change…
How do I choose material, quality, quantity and lead time?
Click a part, work through the Print Configuration panel from top to bottom, then press Apply to quote. Lead time is…
How do I get a volume discount?
Makelab offers automatic volume discounts for larger quantity orders. When volume pricing applies: 10+ identical parts…
How do I get started with my first order?
Welcome to Makelab! Here's your step-by-step guide to placing your first 3D printing order. Export your CAD model as…
How do I go from idea to physical prototype?
Clarify: What does the part need to do? What size? Does it fit with other parts? What material properties matter? If…
How do I pay for a quote Makelab sent me?
Open the quote email, press Review quote, sign in with the address the quote was sent to, then check out. Your price is…
How do I place an order?
Submit your project details using our Intake Form. Our Service Team will review your submission, define the project…
How do I reorder a part?
Press Reorder next to any past order. Your files and settings load into the Instant Quote at today's prices, ready to…
How do I save, share or download a quote?
On the Lead time and delivery step, press Save quote to keep it in your account, or Send quote to email it to someone…
How do I sign in or create an account?
You sign in with your email address and a 6-digit code we email you. There's no separate sign-up: the first time you…
How do I stop being charged sales tax?
Upload your tax exemption or resale certificate to your account. Once we approve it, checkout stops adding sales tax.…
How do I use a discount code or store credit?
Enter a discount code on the Lead time and delivery step. Apply store credit on the payment step by ticking one box.…
How do I use the Instant Quote?
Upload your 3D files at quote.makelab.com, choose how each part is printed, pick a lead time and delivery, then pay.…
How does checkout work?
Checkout takes four steps after your parts are set up: lead time and delivery, your details, payment, then…
How much does it cost to 3D print a custom part?
3D printing costs vary based on size, material, technology, and quantity. Every part is different, so the best way to…
I never received my order confirmation.
If your order was placed after 3:30 pm or on a non-business day, our team will review it and send an order confirmation…
I placed two orders, can you group them into one shipment?
If you've placed multiple orders and would like them shipped together, we're happy to combine them into one shipment.…
I've never used a 3D printing service — where do I start?
You’ll need a 3D model file. Common formats: STL, OBJ, 3MF, STEP. Don’t have a 3D file? No problem. You can hire our…
My total order price is coming out to 1 dollar or less, is there something I'm doing wrong?
If your total is coming out to $1 or less, it's usually due to incorrect units—most often a part designed in inches but…
The prices listed look different than the last time I ordered, what's going on?
Pricing on Makelab is dynamic and based on your actual part and configuration at the time of quote. It’s common for…
What can I do in my account?
Your account holds your orders, quotes, models, addresses, cards and documents. Open it from the sidebar on…
What information do I need to provide for a quote?
To receive an accurate quote, provide as much of the following information as possible: Essential information: 1. 3D…
What information do you need from me to get started?
All you need is your 3D file (STL, OBJ, 3MF, or STEP). Upload at makelab.com/quote for instant pricing. For complex…
What is the "Instant Quote"?
The Instant Quote is our self-service quoting and checkout system. It gives you real-time pricing and a streamlined way…
What is the largest order you can handle?
Makelab can fulfill orders ranging from single prototypes to production runs in the tens of thousands. Order size is…
What payment methods do you accept?
Makelab accepts multiple payment methods for your convenience: Credit Cards — Visa, Mastercard, American Express…
Why does changing material affect the price so much?
Material choice significantly impacts pricing because different materials have vastly different costs, print times, and…
Why does my quote need a review before I can check out?
Some choices can't be priced automatically, so a person checks them and sends you a firm quote. When that happens, the…
Why is 3D printing so expensive?
3D printing might seem expensive compared to mass-produced plastic goods, but the price reflects several factors that…
Why is the Continue to checkout button gray?
The button is gray because something on the page still needs your input. The page tells you what it is, so you never…
Help Center