Can I add notes or instructions to my order?
Yes — every order allows space for notes. Instructions are helpful for specifying orientation preferences, finishes, or…
Can I change or cancel my order after I have placed it?
We understand that order details may need adjustments. Whether you need to update quantities, materials, or replace an…
Can I pay on an invoicing basis?
We offer invoicing on a per-order basis for companies with internal accounting or accounts payable departments. If you…
Can I pay via wire or ACH transfer?
We do accept ACH payments and wire transfers as a payment option for business clients. Here’s what you need to know…
Can I place an order outside of business hours?
You can place an order 24/7 using our Instant Quoter. Upload your part files into the drag-and-drop box, configure your…
Do you accept Net30 terms?
We do offer Net 30 payment terms, but only for approved business accounts. Here’s how it works: Eligibility: Net 30…
Do you offer discounts?
We offer discounts to support your design and prototyping needs: Startup discounts for early-stage companies. Student…
Do you offer production pricing?
Yes—Makelab offers volume-based pricing that dynamically adjusts in our Instant Quote tool. As you increase quantity…
Do you offer student or educational discounts?
Yes — Makelab supports students and educators with discounted pricing for qualifying educational projects. Who…
Do you offer volume pricing or quantity discounts?
Makelab offers automatic price breaks when you order higher quantities of the same part. The more you order, the lower…
How are prices calculated?
Makelab’s pricing is dynamically generated and primarily driven by the specifics of your part and your selected…
How can I apply a promotional code?
Proceed to checkout once your cart is ready. Look for the field labeled “Promotional Code,” “Promo Code,” or “Discount…
How can I get a price?
The fastest way to get a price is to upload your 3D file to our Instant Quote — you'll see pricing immediately. For…
How do I check out from an invoice?
How do I create a customer account?
To use our Instant Quote system or place any order with Makelab, you'll need to create a customer account. Here’s how…
How do I get a volume discount?
Makelab offers automatic volume discounts for larger quantity orders. When volume pricing applies: 10+ identical parts…
How do I get started with my first order?
Welcome to Makelab! Here's your step-by-step guide to placing your first 3D printing order. Export your CAD model as…
How do I go from idea to physical prototype?
Clarify: What does the part need to do? What size? Does it fit with other parts? What material properties matter? If…
How do I place an order?
Submit your project details using our Intake Form. Our Service Team will review your submission, define the project…
How do I reorder a part I already printed?
Reordering is straightforward if your file is already in our system. Makelab can quickly locate past orders and…
How much does it cost to 3D print a custom part?
3D printing costs vary based on size, material, technology, and quantity. Every part is different, so the best way to…
I have store credit, how do I use it?
Store credit isn't automatically applied at checkout. To use it, just leave a note at checkout or remind our service…
I never received my order confirmation.
If your order was placed after 3:30 pm or on a non-business day, our team will review it and send an order confirmation…
I placed two orders, can you group them into one shipment?
If you've placed multiple orders and would like them shipped together, we're happy to combine them into one shipment.…
I've never used a 3D printing service — where do I start?
You’ll need a 3D model file. Common formats: STL, OBJ, 3MF, STEP. Don’t have a 3D file? No problem. You can hire our…
My total order price is coming out to 1 dollar or less, is there something I'm doing wrong?
If your total is coming out to $1 or less, it's usually due to incorrect units—most often a part designed in inches but…
The prices listed look different than the last time I ordered, what's going on?
Pricing on Makelab is dynamic and based on your actual part and configuration at the time of quote. It’s common for…
What information do I need to provide for a quote?
To receive an accurate quote, provide as much of the following information as possible: Essential information: 1. 3D…
What information do you need from me to get started?
All you need is your 3D file (STL, OBJ, 3MF, or STEP). Upload at makelab.com/quote for instant pricing. For complex…
What is the "Instant Quote"?
The Instant Quote is our self-service quoting and checkout system. It gives you real-time pricing and a streamlined way…
What is the largest order you can handle?
Makelab can fulfill orders ranging from single prototypes to production runs in the tens of thousands. Order size is…
What orders are eligible for Rush Production?
Rush Production is available for most materials and part types. The main constraint is whether the estimated print time…
What payment methods do you accept?
Makelab accepts multiple payment methods for your convenience: Credit Cards — Visa, Mastercard, American Express…
Why does changing material affect the price so much?
Material choice significantly impacts pricing because different materials have vastly different costs, print times, and…
Why is 3D printing so expensive?
3D printing might seem expensive compared to mass-produced plastic goods, but the price reflects several factors that…
Why is my quote so high?
Your quote reflects a few core factors: the part's actual volume (in cm³), selected material, and the lead time you…
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