Can I change from shipping to local pickup?
Can I change from shipping to local pickup? 🚚➡️🏢 When Changes Are Possible You can switch your order from shipping to ...
Can I pick up my order in the morning of the deadline?
Can I pick up my order in the morning of the deadline? 🌅 Pickup Timing ⏰ Local pickups are ready around 12pm on the Dis...
Can I pickup my order?
Can I pickup my order? 🏢 How to Select Pickup When placing an order through our Instant Quote(http://makelab.com/quote)...
Can you blind ship my order? It is going to someone else.
📦 Blind Shipping Services If you need us to ship parts directly to your clients without any Makelab branding, invoices,...
Can you hold an order for later pickup?
📦 Can you hold an order for later pickup? Yes — Makelab can hold completed orders for a limited period before pickup. W...
Can you hold inventory or store parts for future shipments?
📋 Can you hold inventory or store parts for future shipments? Makelab does not offer longterm inventory storage, but sh...
Can you just send me an Uber Courier?
🚗 Can you just send me an Uber Courier? No, we use Flot as our courier service. They deliver before 5:30pm and pick up ...
Can you ship directly to my client?
📦 Direct Client Shipping Available Yes — Makelab can blindship directly to your client. We remove branding and include ...
Can you ship without branded packaging?
📦 Blind Shipping Without Branding Yes, we can accommodate blind shipping with no Makelab branding, invoices, or paperwo...
Do you offer expedited shipping?
🚚 Expedited Shipping Options Yes — expedited shipping options are available at checkout or by request. This ensures par...
Do you offer rush or same-day service?
⚡ Rush and SameDay Service Options Yes — Makelab offers expedited production for urgent projects, though availability de...
Do you offer rush production?
🏃♂️ Rush Production Services Yes — Makelab offers rush production for eligible projects when capacity allows. Rush is ...
Do you ship internationally?
🌍 International Shipping Services Yes — Makelab ships parts internationally from our NYC facility. Shipping times and c...
How do I know my order is ready for pickup?
📦 How do I know my order is ready for pickup? Once your order is complete and ready for pickup, we'll send you a Dispat...
How do I know what's going on with my order? Where can I see status updates?
📊 How do I know what's going on with my order? Where can I see status updates? You can view realtime order updates by l...
How do I track my shipment?
How do I track my shipment? Once your order is dispatched, you'll receive tracking information via email automatically. ...
How does courier work?
How does courier work? Once your order is ready for dispatch, we coordinate courier through our trusted local courier pa...
How long does 3D printing take?
How Long Does 3D Printing Take? Lead Times Makelab offers five production lead times: Next Day: 1 business day Rush: 2 b...
How long does it take to print my order?
How long does it take to print my order? Your order will be printed within 1 to 7 business days, depending on the lead t...
I chose local pickup, can I have it switched to shipping or courier?
I chose local pickup, can I have it switched to shipping or courier? If you'd like to switch from local pickup to a ship...
I forgot to pick up my part, is it still there?
📦 Forgot to Pick Up Your Part? If you forgot to pick up your part, we may have moved it to storage in our office. We'll...
Is my order ready?
📦 Checking Your Order Status You have a few ways to check if your order is ready: • Log in to your account: Go to your ...
UPS Ground Shipping Transit Times by State
📦 UPS Ground Shipping Transit Times All orders ship from our Brooklyn, NY facility. Transit times below are in business...
What are the different order statuses?
📊 What are the different order statuses? Our order statuses are designed to keep you in the loop as your project moves ...
What are the expected shipping times?
🚚 What are the expected shipping times? Makelab offers five leadtime options depending on your project's urgency and ch...
What does 'Dispatch Date' mean?
📦 Understanding Dispatch Date Your dispatch date is when your order leaves our facility and gets handed off to the ship...
What happens after I place an order with Acknowledged Risk?
⚠️ Acknowledged Risk Process Once you place an order under the Acknowledged Risk option, we proceed to print the file ex...
What happens after I place my order?
✅ Order Processing Steps Once your order is reviewed for manufacturability and approved for production, you'll receive a...
What happens if I need to update my delivery address?
📍 Address Updates Makelab can update your delivery address if it's not the day of dispatch. Once an order is dispatched...
What happens if my order is delayed?
⏰ When Orders Are Delayed If an order is delayed, Makelab will notify you as soon as possible with the updated timeline....
What happens if my part breaks during shipping?
📦 Shipping Damage Resolution If a part is damaged in shipping, Makelab will work with you to resolve it quickly. We pac...
What if I need my parts delivered earlier?
What if I need my parts delivered earlier? 🚚 Expedited Pickup Option ⚡ If your parts are needed sooner than our courier...
What is "At Risk"?
What is "At Risk"? ⚠️ Important Notes About "At Risk" Orders 🚨 NonRefundable: These orders are final once approved and ...
What packaging do you use for shipments?
📦 Protective Packaging Solutions Makelab uses protective packaging tailored to your part's size, material, and fragilit...
What shipping options are available?
📦 Shipping Options Available We offer multiple shipping options to meet your timeline and budget needs: • Local Pickup:...
What should I do if my part arrives damaged?
📋 What should I do if my part arrives damaged? If your parts arrive damaged during shipping, take immediate action to d...
When can I expect my order to dispatch?
⏰ When can I expect my order to dispatch? Your dispatch date is determined by the lead time option you select at checkou...
Where can you ship orders to?
🚚 Where can you ship orders to? We handle both domestic and international shipping with ease. Whether you're in the U.S...
Where do I find my dispatch date?
📅 Where do I find my dispatch date? Your dispatch date is listed in the order confirmation email you receive after plac...
Where do I pick up my order?
📍 Where do I pick up my order? 🏢 Brooklyn Location Address: 325 Gold St 703, Brooklyn, NY 11201 Hours: Monday Friday, ...
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