Can I change from shipping to local pickup?
You can switch your order from shipping to local pickup as long as it hasn’t already been dispatched. To request the cha...
Can I pick up my order in the morning of the deadline?
Local pickups are ready around 12pm on the Dispatch Date. Learn more on our website: Shipping & Delivery(https://www.mak...
Can I pickup my order?
When placing an order through our Instant Quote(http://makelab.com/quote) system, simply choose Local Pickup as the disp...
Can you blind ship my order? It is going to someone else.
If you need us to ship parts directly to your clients without any Makelab branding, invoices, or paperwork, just let us ...
Can you hold an order for later pickup?
Yes — Makelab can hold completed orders for a limited period before pickup. We know schedules can shift, so finished par...
Can you hold inventory or store parts for future shipments?
Makelab does not offer longterm inventory storage, but shortterm order consolidation is possible. We focus on agile manu...
Can you just send me an Uber Courier?
No, we use Flot as our courier service. They deliver before 5:30pm and pick up packages at 12pm every day. Learn more on...
Can you ship directly to my client?
Yes — Makelab can blindship directly to your client. We remove branding and include neutral packaging upon request. 👉 T...
Can you ship without branded packaging?
Yes, we can accommodate blind shipping with no Makelab branding, invoices, or paperwork included in the shipment—ideal f...
Do you offer expedited shipping?
Yes — expedited shipping options are available at checkout or by request. This ensures parts arrive as quickly as possib...
Do you offer rush or same-day service?
Yes — Makelab offers expedited production for urgent projects, though availability depends on current queue and part req...
Do you offer rush production?
Yes — Makelab offers rush production for eligible projects when capacity allows. Rush is designed for clients with tight...
Do you ship internationally?
Yes — Makelab ships parts internationally from our NYC facility. Shipping times and costs vary by region, and clients ar...
How do I know my order is ready for pickup?
Once your order is complete and ready for pickup, we'll send you a Dispatch email to confirm it's ready. Please wait for...
How do I know what's going on with my order? Where can I see status updates?
You can view realtime order updates by logging into your Makelab account and navigating to the Orders tab section. There...
How do I track my shipment?
Once your order is dispatched, you'll receive tracking information via email automatically. What You'll Receive Shipping...
How does courier work?
Once your order is ready for dispatch, we coordinate courier through our trusted local courier partner. Here's what you ...
How long does 3D printing take?
How Long Does 3D Printing Take? Lead Times Makelab offers five production lead times: Next Day: 1 business day Rush: 2 b...
How long does it take to print my order?
Your order will be printed within 1 to 7 business days, depending on the lead time selected at checkout. We offer five l...
I chose local pickup, can I have it switched to shipping or courier?
If you'd like to switch from local pickup to a shipping or courier option, please contact us with your preferred shippin...
I forgot to pick up my part, is it still there?
If you forgot to pick up your part, we may have moved it to storage in our office. For items left for more than 90 days,...
Is my order ready?
You have a few ways to check if your order is ready: Log in to your account: Go to your Makelab account(makelab.com/quot...
UPS Ground Shipping Transit Times by State
📦 UPS Ground Shipping Transit Times All orders ship from our Brooklyn, NY facility. Transit times below are in business...
What are the different order statuses?
Our order statuses are designed to keep you in the loop as your project moves through production. You can view your curr...
What are the expected shipping times?
Makelab offers five leadtime options depending on your project's urgency and chosen material. Once your file is approved...
What does 'Dispatch Date' mean?
Your dispatch date is when your order leaves our facility and gets handed off to the shipping carrier. Think of it as th...
What happens after I place an order with Acknowledged Risk?
Once you place an order under the Acknowledged Risk option, we proceed to print the file exactly as submitted‚ no change...
What happens after I place my order?
Once your order is reviewed for manufacturability and approved for production, you’ll receive an Order Confirmation emai...
What happens if I need to update my delivery address?
Makelab can update your delivery address if it’s not the day of dispatch. Once an order is dispatched, carrier rerouting...
What happens if my order is delayed?
If an order is delayed, Makelab will notify you as soon as possible with the updated timeline. Delays are rare but can o...
What happens if my part breaks during shipping?
If a part is damaged in shipping, Makelab will work with you to resolve it quickly. We package parts carefully to minimi...
What if I need my parts delivered earlier?
If your parts are needed sooner than our courier service can offer, please change your dispatch method to ‘Local Pickup’...
What is "At Risk"?
Important Notes About "At Risk" Orders: NonRefundable: These orders are final once approved and cannot be refunded. Qual...
What packaging do you use for shipments?
Makelab uses protective packaging tailored to your part's size, material, and fragility to ensure safe delivery. Standar...
What shipping options are available?
1. Local Pickup: Free 1. UPS Ground: Starting at $10 (rate varies based on size and weight) 1. UPS 2nd Day Air: Starting...
What should I do if my part arrives damaged?
If your parts arrive damaged during shipping, take immediate action to document and report the issue. Immediate Steps 1....
When can I expect my order to dispatch?
Your dispatch date is determined by the lead time option you select at checkout: NextDay: Ships 1 business day after man...
Where can you ship orders to?
We handle both domestic and international shipping with ease. Whether you're in the U.S. or abroad, we can coordinate yo...
Where do I find my dispatch date?
Your dispatch date is listed in the order confirmation email you receive after placing an order. Look for the parts tabl...
Where do I pick up my order?
Brooklyn Location Address: 325 Gold St 703, Brooklyn, NY 11201 Hours: Monday Friday, 10:00am 5:00pm EST Pickup Instructi...
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