If your parts arrive damaged during shipping, take immediate action to document and report the issue.
1. Immediate Steps
1. Document Everything
DO NOT discard packaging — keep all boxes, padding, and materials
Take photos of:
2. Submit a Support Ticket Within 48 Hours — This is time-sensitive; carrier damage claims must be filed quickly. Include all photos, description of damage, order number, and tracking information.
3. We'll Handle the Rest — We'll file the claim with the shipping carrier, assess whether parts can be repaired or require reprint, and rush replacement parts into production.
2. What Happens Next
Minor Damage (small chips, surface marks) — We may offer partial refund or discount on future order. Parts may still be usable depending on application.
Major Damage (broken, unusable parts) — Full reprint at no charge, expedited production to minimize delay, and the shipping carrier covers the claim.
Prevented Delivery ("bent box" rejection) — If you reject delivery due to visible box damage, contact us immediately. We'll coordinate with carrier for claim and reshipment.
3. Prevention
We package parts carefully to prevent damage, but rough handling during shipping can still occur. Carriers are responsible for damage in transit, and we'll advocate for you throughout the claims process.
🆘 Submit a Support Ticket (with photos) within 48 hours of delivery.
Learn more on our website:
Shipping & Delivery — transit times, carriers, local pickup
Our Process — from file upload to delivery
Talk to Us — questions about your order