There are two ways to get an order delivered locally, and the answer depends on who books it.
Our courier (NYC only)
For local deliveries we use our own trusted courier partner (Flot) rather than booking an on-demand service ourselves — we've seen a high rate of failed pickups and lost packages that way. Couriers are called at 1pm and collect between 2–3pm, delivering before 5:00pm the same day. Signature required.
Your own courier — yes, you can send one
If you'd rather send your own Uber courier, bike messenger, car service or driver, you can. Choose Local Pickup at checkout and then send whoever you like to collect the order once you get the ready-for-pickup email. They only need the order number.
Two things to pass on to whoever you book, because these are how a courier pickup usually goes wrong:
They have to come up to the door. We're in Building A, Suite 502 at Bush Terminal — it isn't a kerbside handover, and a driver who stays with the vehicle won't be able to collect the parts.
We can't give out a mobile number to coordinate on. There's no phone at the pickup area for a driver to call or text. Give them the suite number and the order number up front; anything else needs to come back through you.
A courier you booked is your booking — we don't schedule it, track it, or take responsibility if it's late or never turns up. If you'd rather we handled all of that, use our courier option above (NYC only).