Your order status shows where your parts are in production. You can check it any time by signing in to your account at quote.makelab.com and opening your orders. Here's what each status means:
New — Your order has been placed and is awaiting review by the Makelab production team.
On hold — There are manufacturability concerns with your file. We'll reach out for your input. Options may include revising the file, approving the risk, or canceling the order.
In production — Your order passed review and is approved for production. A dispatch date is included in your confirmation email. At this stage, changes may require placing a new order.
In production (at risk) — You approved printing despite the risks we flagged (Acknowledged Risk). Parts are printed using best efforts, may not meet standard tolerances or finish quality, and are non-refundable.
Waiting on custom colors — Your order uses a custom color, and we're waiting on that material before production.
Order delayed — We've run into an unexpected delay. A new dispatch date has been set and you'll receive follow-up communication.
Dispatch — Your parts are complete and either out for shipment or available for pickup. Shipping orders receive tracking; local courier deliveries come with direct driver contact.
Completed — Your order is finished.
Cancelled — The order was cancelled, either by request or because of an issue. Refunds typically post in 3–5 business days.
These statuses are always up to date in your account. If anything is unclear, ask Jarvis, the chat on this page.