1. Shipping Damage Resolution
If a part is damaged in shipping, Makelab will work with you to resolve it quickly. We package parts carefully to minimize risk, but shipping incidents can occur.
2. Our Resolution Process
When damage happens, our team:
Evaluates the issue
Can reprint or replace the part depending on project needs
Usually requires documentation or photos of the damage to process replacements
3. Reporting Damage
If your order arrives damaged, submit a support ticket with photos of the issue. Our team will confirm next steps.