Can I call Makelab?
Feel free to call us with general questions about placing orders, payment, our process, submitting files, or checking yo...
Can I order samples before committing to larger quantities?
Absolutely — Makelab encourages sample orders before production runs. Why Order Samples First: Verify material propertie...
Can I see examples of past work?
Can I See Examples of Past Work? Yes — Visit Our Work Page You can see selected projects and case studies at makelab.com...
Can I visit your office?
While we don't accept walkins (we're busy making prototypes), we'd love to show you around and discuss your project need...
Can we schedule a consultation to discuss details?
We'd be happy to schedule a consultation to discuss your project in detail. Consultations help us gain a clear understan...
Can you provide ITAR or defense-related compliance?
Makelab is not ITARregistered at this time. We cannot guarantee compliance for defenserestricted projects. However, we c...
Can you sign an NDA?
Yes — Makelab can review and sign an NDA to support confidential projects. We regularly handle sensitive files and under...
Do you handle NDA or confidential project requests?
Yes—confidentiality is built into how we operate. We routinely handle proprietary prototypes and enterpriselevel project...
Do you help with prototyping vs. production runs?
Yes — Makelab supports both prototyping and production runs, with different approaches for each: Prototyping (149 parts)...
Do you offer API access for automated ordering?
Currently, Makelab does not offer public API access for automated ordering. That said, if you're a highvolume or repeat ...
Do you offer blanket orders or inventory management?
Yes — Makelab offers blanket purchase orders and inventory management for customers with ongoing, repeat part needs. Bla...
Do you offer free consultations?
Yes — Makelab offers brief consultations to guide clients on materials, processes, and feasibility. These sessions are d...
Does agreeing to "At Risk" guarantee that my model will definitely be printed?
No, selecting "Acknowledged Risk" does not guarantee a successful print. It means we've flagged issues with your file‚ s...
How can I get in contact with someone to help me with my project?
The fastest and most effective way to engage with our team is through our Intake Form(makelab.com/intake). It captures t...
How do I report an issue with the website?
We appreciate your help in identifying any website issues. If you notice a bug or error, please submit a ticket or email...
How to choose a 3D printing service — what to look for
How to Choose a 3D Printing Service — What to Look For Technology Range Look for a service that offers multiple technolo...
I emailed a few days ago, but have not gotten a response
We respond to all emails within 1 business day, often within hours. If you haven't received a reply, it's likely in your...
I have a special order request, what do I do? How do I talk to you?
For anything outside the standard quoting flow‚ production orders, custom materials, engineering review, or special deli...
I need some advice before submitting an order, what do I do?
If you’re unsure about anything before placing an order—whether it’s choosing the right material, confirming tolerances ...
I received the wrong part or color - what now?
If you received the wrong part, incorrect material, or wrong color, we'll make it right immediately. This Is Our Error H...
My part doesn't fit together - what went wrong?
If your 3D printed parts don't fit together as expected, several factors could be at play: Common Causes 1. Insufficient...
Observed Holidays
Makelab observes the following holidays, during which we do not operate. On these days, no orders will be printed, proce...
Privacy Policy
Makelab, Inc. — Privacy Policy Effective Date: March 15, 2026 Last Updated: March 15, 2026 This Privacy Policy describes...
Terms & Conditions
These Terms and Conditions (“Agreement”) govern all services provided by Makelab, Inc (“Makelab,” “we,” or “us”) to the ...
What are your hours?
Regular Hours: MondayFriday, 10:00 am 5:00 pm Summer Fridays: From Memorial Day through Labor Day, we close early on Fri...
What happens if there is a problem with my order?
1. Report Within 10 Days 1. Gather Required Photos and Details 1. Submit Information with Support Form Our team will rev...
What if my parts are completely rejected?
If your parts are completely rejected during our manufacturability review, your order will be put on hold and you'll be ...
What industries do you serve?
Makelab serves a wide range of industries and applications with 3D printing solutions. Here's a breakdown of who we typi...
What is Tech's Choice?
By selecting the Tech's Choice color option, you let us choose the material color for your print, which speeds up produc...
What is the standard process to print something?
1. Requesting a Quote 1. Placing an Order 1. Design Evaluation 1. OnHold Orders & Risk Options 1. Production & PostProce...
What is your IP and confidentiality policy?
We take your intellectual property and confidentiality seriously. Your designs are yours, and we treat them that way. Yo...
What is your refund policy?
10Day Window: Qualifications for Refund: NonRefundable Orders: Starting a Refund Process: To initiate a refund review, p...
What is your reprint/remake policy?
Makelab stands behind the quality of our work. If parts don't meet specifications due to our error, we'll reprint them a...
Where can I leave a review?
Reviews help other clients understand what it’s like to work with Makelab. You can leave a review on platforms like Goog...
Where can I see examples of your work?
For indepth examples, including case studies and service overviews, visit our website. For ongoing project highlights an...
Why can't I get a refund with my "At Risk" print?
At Risk orders are approved by you with full knowledge that the file has risks (thin walls, unsupported geometry, poor t...
Will you post my project on your social media?
We respect your privacy and never share project photos without asking first. If we'd like to post about your project, a ...
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