Makelab, Inc. — Privacy PolicyEffective Date: March 15, 2026
Last Updated: March 15, 2026
This Privacy Policy describes how Makelab, Inc. ("Makelab," "we," "us," or "our") collects, uses, stores, and protects information when you use our services, visit our website at makelab.com, interact with our Help Center at help.makelab.com, or submit files and orders through any Makelab platform.
By using our services, you agree to the collection and use of information as described in this policy.
1. 1. Information We Collect
1.1 Information You Provide Directly
Contact information: Name, email address, phone number, company name, and shipping/billing address provided when requesting a quote, placing an order, or contacting us.
Order and project data: 3D CAD files (STL, OBJ, STEP, 3MF, etc.), design specifications, project notes, and any other files or documents you submit.
Payment information: Billing details processed through our third-party payment providers. Makelab does not store full credit card numbers on its servers.
Communications: Emails, support inquiries, and any other correspondence you send to us.
1.2 Information Collected Automatically
Usage data: Pages visited, time spent on site, referring URLs, browser type, device type, and operating system.
Cookies and similar technologies: We use cookies and analytics tools to understand how visitors interact with our website. See Section 6 for details.
Help Center interactions: When you use our AI-powered Help Center at help.makelab.com, your questions and conversation data are processed by our chatbot provider (Chatbase) to generate responses.
1.3 Information from Third Parties
We may receive information about you from third-party platforms we use to manage customer relationships, such as our CRM system, when you interact with Makelab through those channels.
2. 2. How We Use Your Information
We use the information we collect for the following purposes:
Order fulfillment: To process, manufacture, and deliver your orders.
Communication: To respond to inquiries, provide order updates, and send transactional emails.
Quoting and engineering review: To evaluate submitted files for manufacturability and provide accurate pricing.
Service improvement: To analyze usage patterns and improve our website, tools, and services.
Customer support: To provide assistance through our Help Center and support channels.
Legal compliance: To comply with applicable laws, regulations, and legal processes.
Business operations: To manage invoicing, accounting, and internal record-keeping.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. 3. File Handling and Confidentiality
As outlined in our Terms & Conditions:
All CAD files, technical drawings, and design documentation you submit remain your exclusive property.
Makelab uses submitted files solely for providing quotations, producing parts, and performing related services.
Files are not shared, published, sold, or disclosed to third parties without your express written consent.
Makelab retains production files internally for operational continuity. However, we do not guarantee indefinite availability or retrieval of files after order completion. You are responsible for maintaining your own backups.
Makelab may retain anonymized versions of files for internal quality control and workflow improvement, unless a written NDA prohibits such use.
4. 4. Data Sharing and Third-Party Services
We may share your information with the following categories of service providers, solely to facilitate our operations:
All third-party providers are contractually required to handle your data in accordance with applicable privacy laws and are prohibited from using your information for their own purposes.
We may also disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. 5. Data Retention
Order and project data is retained for the duration of our business relationship and for a reasonable period thereafter for record-keeping, reprints, and legal compliance.
Communication records are retained in accordance with our operational needs and applicable legal requirements.
Website usage data is retained in aggregated or anonymized form and is not linked to individual identities beyond the retention period of our analytics tools.
Help Center conversations are processed and stored by our chatbot provider in accordance with their privacy practices.
You may request deletion of your personal data at any time by contacting us at the address listed in Section 10.
6. 6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Ensure proper website functionality
Analyze traffic and usage patterns
Remember user preferences
You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
We do not use cookies for targeted advertising or cross-site tracking.
7. 7. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include encrypted data transmission, access controls, and secure hosting infrastructure.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. 8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal and operational retention requirements.
Portability: Request a copy of your data in a portable format.
Objection: Object to certain processing activities.
To exercise any of these rights, contact us using the information in Section 10.
California Residents (CCPA)
If you are a California resident, you have the right to:
Know what personal information is collected and how it is used
Request deletion of your personal information
Opt out of the sale of personal information (Makelab does not sell personal information)
Non-discrimination for exercising your privacy rights
9. 9. Children's Privacy
Makelab's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. 10. Contact Us
11. 10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Makelab, Inc.
Brooklyn, NY
Email: helpdesk@makelab.com
Website: makelab.com
12. 11. Changes to This Policy
Makelab reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website or Help Center. We encourage you to review this policy periodically.
Continued use of Makelab's services following any changes constitutes acceptance of the updated Privacy Policy.
This Privacy Policy is incorporated by reference into Makelab's Terms & Conditions.