Refund requests must be submitted within 10 calendar days of receiving your order. We review each request case by case, focusing on print-quality issues, and decide whether a reprint or a refund is the right fix.
10-day window: Refund requests must be made within 10 calendar days of the delivery date. Requests received after that window can't be considered.
What qualifies: If a print fails because of a machine error, a post-processing issue, or improper packaging on our side, we'll reprint the part at no additional cost or issue a refund.
Problems in the submitted file: If a failure comes from the file itself (design errors, dimensional inaccuracies, unsupported features, or walls that are too thin), reprints are offered at 50% off the original print cost.
Non-refundable orders: Orders marked "Acknowledged Risk" (At Risk) are final sale, with no refunds or reprints. They are printed with best efforts because of challenging print parameters, and support removal may be limited to external, accessible areas. Parts printed in non-standard or customer-specified materials are also final sale. What "At Risk" means
Starting a refund process:
To start a refund review, submit a support ticket through the Jarvis chatbot on this page with your order number and clear photos of the issue, and we'll begin the evaluation promptly. Refund requests over $500 go through a managerial review; approved refunds are processed within 5 business days of receiving complete documentation.
For the full policy, see our Terms & Conditions.