If you received the wrong part, incorrect material, or wrong color, we'll make it right immediately.
1. This Is Our Error - Here's What We Do
1. Submit a Support Ticket Right Away — Include photos of what you received, note what you ordered vs. what arrived, and provide your order number.
2. We Verify the Mistake — We review your order details and confirm the error on our end.
3. Immediate ResolutionWrong Part/Material/Color:
Rush reprint of correct parts at no charge
Expedited into production (typically 1-2 days)
Keep the incorrect parts — no need to return them
Missing Parts:
We ship missing items immediately
Upgrade shipping to get them to you faster
4. Make It Right — We'll offer a discount or credit toward future order as an apology, provide direct communication with our production manager, and ensure it doesn't happen again.
2. What We Need From You
Photos of what you received
Order confirmation showing what you ordered
Timeline: Let us know if you're under a deadline
3. Our Promise
Shipping errors are rare, but when they happen, we take full responsibility. You won't pay anything extra, and we'll get the correct parts to you as fast as possible.
4. Not an Error, But Changed Your Mind?
If you ordered the wrong thing by mistake, contact us immediately. Depending on production status, we may be able to modify the order or offer a discounted reorder.
🆘 Submit a Support Ticket with photos and order details.
Learn more on our website:
FAQ — common questions answered
Talk to an Expert — get help with your project
Our Work — see what we produce