If warping or print failure happens during production, we handle it — you won't receive a failed or warped part.
1. Our Process for Print Failures
1. Quality Inspection Catches Issues — Parts with warping, layer shifts, or failures are identified during QC. Failed parts never leave our facility.
2. We Determine the CauseMachine/Process Error — Printer malfunction, material issue, or process problem.
- Resolution: We reprint at no charge, no delay to your dispatch date (expedited)
Design/File Issue — Geometry causes unavoidable warping (thin walls, large flat surfaces) or file errors lead to print failure.
- Resolution: We contact you with recommendations:
3. Communication — We reach out immediately if your order is affected, explain the issue and proposed solution, and get your approval before proceeding.
2. Received a Warped Part?
If you receive a part with warping that passed our QC but doesn't meet your expectations:
Submit a support ticket with photos
Describe the issue and how it impacts your application
We'll evaluate whether it's within acceptable tolerance or if a reprint is warranted
3. Preventing Warping in Design
Avoid large, flat surfaces without support
Add ribs or texture to reduce thermal stress
Use low-warp materials (PETG, PLA) instead of high-warp materials (ABS, Nylon)
Increase wall thickness to resist deformation
Learn more on our website:
Post-Processing Options — sanding, painting, vapor smoothing, dyeing
Materials Catalog — surface finish specs per material
Design Guidelines — optimize parts for best finish