1. Can you fix warping or print failures?
If warping or print failure happens during production, we handle it — you won't receive a failed or warped part.
2. Our Process for Print Failures
1. Quality Inspection Catches Issues ✅
Parts with warping, layer shifts, or failures are identified during QC. Failed parts never leave our facility.
2. We Determine the Cause 🔍
Machine/Process Error — Printer malfunction, material issue, or process problem.
- Resolution: We reprint at no charge, no delay to your dispatch date (expedited)
Design/File Issue — Geometry causes unavoidable warping (thin walls, large flat surfaces) or file errors lead to print failure.
- Resolution: We contact you with recommendations
3. Communication 📞
We reach out immediately if your order is affected
Explain the issue and proposed solution
Get your approval before proceeding
3. Received a Warped Part?
If you receive a part with warping that passed our QC but doesn't meet your expectations:
- Submit a support ticket with photos
- Describe the issue and how it impacts your application
- We'll evaluate whether it's within acceptable tolerance or if a reprint is warranted
4. Preventing Warping in Design
Avoid large, flat surfaces without support
Add ribs or texture to reduce thermal stress
Use low-warp materials (PETG, PLA) instead of high-warp materials (ABS, Nylon)
Increase wall thickness to resist deformation