Manufacturing Fundamentals

Process & Technology Overview

• I don't have a 3D model, what can I do?
• How can I confirm that my 3D CAD file is the correct size?
• What do you need in order to get started on my 3D model?
• My 3D CAD file doesn't fit on your build plate, what can I do?
• What are the design guidelines for 3D printing?
• If I split my part to 3D print in pieces, can you assemble it for me?
• Would my 3D prints last outdoors?
• How long does it take to 3D model something?
• What if I don't like what you 3D model?
• What is a 3D CAD file?
• Can I call you?
• How do I know what's going on with my order? Where can I see status updates?
• If my part turns out perfectly, can I expect this if I order this exact part again?
• What payment options can I use?
• Where are you located?
• Is my project a good match for your 3D modeling services?
• What if my parts are completely rejected?
• What's included in your 3D Design & Scanning services?
• How can I update my shipping address after placing an order?
• What should I know before designing a 3D CAD file for 3D printing?
• What happens after I place my order?
• How thin can I make the walls of my design?
• I need some advice before submitting an order, what do I do?
• Can you blind ship my order? It is going to someone else.
• What file types should I export to send to you guys?
• Why does my 3D CAD File need support? What is it?
• How do you handle production-scale jobs?
• I have store credit, how do I use it?
• What are the expected shipping times?
• Where can you ship orders to?
• Can I pay on an invoicing basis?
• Can I change or cancel my order after I have placed it?
• I emailed a few days ago, but have not gotten a response
• Can I pickup my order?
• I have a special order request, what do I do? How do I talk to you?
• What are the differences between quality levels?
• Does agreeing to "Acknowledged Risk - 3D Print Anyway" guarantee that my model will definitely be printed?
• Can I visit your office?
• How long does it take to print my order?
• Do you offer discounts?
• My total order price is coming out to 1 dollar or less, is there something I'm doing wrong?
• What is the process like for your 3D Design & Scanning services?
• Can you ship without branded packaging?
• Can you review my file to make sure it is okay to 3D print?
• How do you ensure the quality of your output parts?
• How much do your 3D design & scanning services cost?
• What is your refund policy?
• How can I apply a promotional code?
• What is "Acknowledged Risk"?
• What are your hours?
• How can I get a price?
• What is the "Instant Quote"?
• What are the best 3D CAD programs?
• What is infill?
• I never received my order confirmation.
• Can you 3D model something to match my reference photos?
• How does Same-Day Delivery work?
• Where can I leave a review?
• How can I get in contact with someone to help me with my project?
• Can you create a 3D Model based off an object I send or bring to you?
• What clearance should I give two fitting parts?
• Will you post my project on your social media?
• I forgot to pick up my part, is it still there?
• How can I get a quote?
• Do you offer student educational discounts?
• How are prices calculated?
• I want my parts to be 3D printed in a specific orientation. Can you do that?
• I placed two orders, can you group them into one shipment?
• How do I check out from an invoice?
• Why can't I get a refund with my "Acknowledged Risk - 3D Print Anyway" print?
• What brand filament do you use for FDM 3D printing?
• What is Tech's Choice?
• Can you edit my existing 3D CAD file?
• What QA checks do you perform during the 3D printing process?
• How do I know my order is ready for pickup?
• Do I need a 3D CAD file before I talk to you?
• What orders are eligible for Rush Production?
• I have an idea, can you 3D print it?
• When can I expect my order to dispatch?
• How does 3D Printing work?
• What are the different order statuses?
• What happens if there is a problem with my order?
• Do you offer refunds on design services?
• What types of files can I send over or submit?
• Can we schedule a consultation to discuss details?
• Where do I pick up my order?
• What are your shipping options & rates?
• Can I place an order outside of business hours?
• Can you color match a Pantone?
• How large can I print? What are the maximum build sizes?
• Where can I see examples of your work?
• I chose local pickup, can I have it switched to have it shipped or delivered to me instead?

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