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What is your refund policy?

Refunds are only reviewed if requested within a 10-day window. This 10-day window begins after an order is received. Requests for refunds of 3D printed parts will be reviewed on a case-by-case basis. 

If after the Refund Review process, it is determined that a print failure was due to machine errors, post-processing, or improper packaging will be reprinted at no cost or refunded.

What qualifies as refundable?

Orders marked "At Risk" by Makelab are non-refundable and supports are not removed. The timeline is solely contingent on print success.

Start a Refund Process

To get started with a refund review process, please follow the instructions detailed on this page.