Refunds are only reviewed if requested within a 10-day window. This 10-day window begins after an order is received. Requests for refunds of 3D printed parts will be reviewed on a case-by-case basis.
If after the Refund Review process, it is determined that a print failure was due to machine errors, post-processing, or improper packaging will be reprinted at no cost or refunded.
What qualifies as refundable?
Orders marked "At Risk" by Makelab are non-refundable and supports are not removed. The timeline is solely contingent on print success.Start a Refund Process
To get started with a refund review process, please follow the instructions detailed on this page.