Refunds can be requested within 10 days of receiving an order and are reviewed on a case-by-case basis.
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10-Day Window:
Refund requests must be submitted within 10 days of receiving the order. Refunds are reviewed on a case-by-case basis, focusing on issues related to print quality. -
Qualifications for Refund:
If a print failure is due to machine errors, post-processing issues, or improper packaging, we may reprint the item at no additional cost or issue a refund. -
Non-Refundable Orders:
Orders marked "Acknowledged Risk" by Makelab are non-refundable, and supports are not removed. These orders are printed with Best Efforts due to challenging print parameters. Read more here: https://help.makelab.com/what-is-acknoweldged-risk
Starting a Refund Process:
To initiate a refund review, please start by filling out a form here: https://help.makelab.com/kb-tickets/new, and we’ll begin the evaluation promptly.