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Getting Started
Getting Started
Process
Pricing
Dispatch
Payment
Services
Technical Details
Materials
Design, Engineering, DFAM
Quality Assurance
Acknoweldged Risk
Rejections
Quality Assurance
Issues & Complaints
Other
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Help Center
Getting Started
Getting Started
Process
Pricing
Dispatch
Payment
Services
Technical Details
Materials
Design, Engineering, DFAM
Quality Assurance
Acknoweldged Risk
Rejections
Quality Assurance
Issues & Complaints
Other
Getting Started
Tips on what you need to know before you 3D print
Process
Do you handle NDA or confidential project requests?
Can I change or cancel my order after I have placed it?
Can you sign an NDA?
Can you review my file to make sure it is okay to 3D print?
How can I get in contact with someone to help me with my project?
How long does it take to print my order?
I have a special order request, what do I do? How do I talk to you?
Can I place an order outside of business hours?
Can we schedule a consultation to discuss details?
What orders are eligible for Rush Production?
How does 3D Printing work?
What happens after I place my order?
What are the different order statuses?
How do I know what's going on with my order? Where can I see status updates?
I have an idea, can you 3D print it?
I need some advice before submitting an order, what do I do?
What is the "Instant Quote"?
How do I submit a 3D CAD file?
I don't have a 3D model, what can I do?
What type of files do you accept?
How do I create a customer account?
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Pricing
The prices listed look different than the last time I ordered, what's going on?
How are prices calculated?
How can I get a price?
Do you offer student educational discounts?
My total order price is coming out to 1 dollar or less, is there something I'm doing wrong?
How can I get a quote?
Do you offer production pricing?
Is the cost to 3D print included in your 3D modeling quote?
Why is my quote so high?
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Dispatch
Can I pickup my order?
How can I update my shipping address after placing an order?
I chose local pickup, can I have it switched to shipping or courier?
How does courier work?
What are your shipping options & rates?
I placed two orders, can you group them into one shipment?
What are the expected shipping times?
Where do I pick up my order?
Can you ship without branded packaging?
How do I know my order is ready for pickup?
When can I expect my order to dispatch?
Can you blind ship my order? It is going to someone else.
Where can you ship orders to?
Where Makelab can ship to?
Where will my order ship from?
Can I change from shipping to local pickup?
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Payment
Can I pay on an invoicing basis?
What payment options can I use?
How do I check out from an invoice?
How can I apply a promotional code?
I have store credit, how do I use it?
Do you offer discounts?
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