If there’s an issue with your order, report it within 10 days of delivery for review. Follow the steps below to ensure we can help resolve it quickly.
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Report Within 10 Days
- Refunds and resolutions are reviewed only if reported within a 10-day window from the date of delivery.
- Any post-processing or alterations to the part will void the 10-day refund eligibility.
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Gather Required Photos and Details
- Photos of the Part as It Arrived: Clear, unaltered photos of the part showing the defect(s).
- Problem Areas: Use arrows, circles, or rectangles to indicate the specific issues.
- Order Receipt: Include a photo displaying all order details.
- Original Packaging: Photos of the packaging can help with assessing damage.
- Measurements (If Applicable): For size issues, show measurements using a ruler, caliper, or scale.
- Missing Parts: If parts are missing, provide a photo of all received items.
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Submit Information with Support Form
Prepare the following when contacting our Service Team:- Order Number
- Part Name
- Description of the Issue: A detailed description to explain the defect or problem.
- Broken Parts: If any parts arrived broken, indicate if missing fragments were in the packaging.
Our team will review the details and work with you to find a solution. Thank you for helping us maintain high-quality standards!