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Help Center

My Order

My Order

You've placed your order, here's more information on what to expect next.

Ordering

What types of files can I send over or submit?

How can I get a price?

What is the "Instant Quote"?

File size limits when getting an Instant Quote

What are the different order statuses?

Can I change or cancel my order after I have placed it?

Can you sign an NDA?

How do I submit a 3D CAD file?

What payment options can I use?

Can I place an order outside of business hours?

What type of files do you accept?

Do you offer discounts?

I want my parts to be 3D printed in a specific orientation. Can you do that?

How can I get in contact with someone to help me with my project?

What happens after I place my order?

I placed two orders, can you group them into one shipment?

I have an idea, can you 3D print it?

How do I check out from an invoice?

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Dispatch

How can I update my shipping address after placing an order?

I forgot to pick up my part, is it still there?

Where will my order ship from?

Can I pickup my order?

Where do I pick up my order?

Can I pickup my order on nights or weekends?

Can you ship without branded packaging?

Can you blind ship my order? It is going to someone else.

I chose local pickup, can I have it switched to have it shipped or delivered to me instead?

Where can you ship orders to?

How do I know my order is ready for pickup?

What are your shipping options & rates?

How does Same-Day Delivery work?

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3D Modeling Service

Can we schedule a consultation to discuss details?

Is my project a good match for your 3D modeling services?

Can you create a 3D Model based off an object I send or bring to you?

Can you 3D model something to match my reference photos?

What do you need in order to get started on my 3D model?

How long does it take to 3D model something?

What if I don't like what you 3D model?

Is the cost to 3D print included in your 3D modeling quote?

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