What happens if my part fails quality inspection?

1. Quality Inspection Standards

If your part fails our internal quality inspection, we will not ship it. Instead:

2. Our Process

1. Identify the Issue — Our QC team documents the specific problem:

• Dimensional inaccuracy

• Print failure (layer shifts, delamination)

• Surface defects or poor finish

• Incorrect specifications2. Determine Root Cause

• File/design issue

• Material problem

• Machine error

• Support removal damage3. Resolution OptionsIf it's our fault (machine error, material defect):

• We reprint at no additional cost

• No change to your dispatch date (we expedite the reprint)

• You're notified of the delay

If it's a design/file issue:

• We contact you to explain the problem

• Provide recommendations for design changes

• Offer option to proceed "At Risk" if you accept the limitations

• You decide whether to modify the file or proceed as-is

4. Communicate with You — We reach out immediately if your order is affected, explaining:

• What went wrong

• Recommended next steps

• Impact on timeline

• Any cost implications (if design changes are needed)

3. We Don't Ship Until It's Right

We don't ship parts that don't meet standards — your satisfaction and the quality of your parts matter more than hitting a dispatch date.

🆘 Submit a Support Ticket if you have questions about your order's status.