Terms & Conditions

Updated March 20 2025

1. Cutoff Times

• Orders, requests, and inquiries received by 3:30 PM (EST) will be addressed on the same business day.

• Any orders, inquiries, or requests received after 3:30 PM (EST) will be reviewed on the following business day.

2. File Changes & Order Modifications

File Trade-ins

• File trade-ins are not permitted after an order is placed unless a Makelab team member reviews the file for potential pricing differences and printability.

File Change Requests

• File trade-in requests will only be reviewed if a Makelab team member is notified within 6 hours after placing the order.

Order Confirmation Change Requests

• Changes requested after an order confirmation will only be accepted within a 2-hour window.

• Any requests beyond this window will not be accepted.

CAD Files for Reprints

• When a reprint is issued by Makelab, CAD file trade-ins are not accepted.

• Reprinted files must match the original files; any new files must be submitted as a new order.

Self-Serve System Orders

• CAD models submitted through the Self-Serve System will be printed "as is" with the uploaded dimensions.

• Makelab assumes no responsibility for incorrect dimensions uploaded via the Self-Serve System.

• It is the customer’s responsibility to verify CAD model dimensions before placing orders.

Manual Quotes

• For manually quoted CAD models, customers must verify dimensions before placing orders.

• Dimensions are provided at the quote stage on the PDF and email quote.

3. Design Policy

Scope of Design Work

• Makelab provides 3D CAD file creation and design modifications based on client specifications.

• The scope of work, including deliverables and timeline, will be outlined before the project begins.

• Any changes beyond the initially agreed scope will require a new quote and may result in timeline adjustments.

• Makelab is not responsible for manufacturability beyond the specified printing process unless explicitly requested.

First Revision Policy

• The first revision of a CAD model designed by Makelab is complimentary.

• Additional revisions will be priced individually, per part, based on complexity and time required.

• Fundamental design changes (e.g., shifting from one concept to another) will require a new project quote.

Client Approval & No Refunds Policy

• Refunds for 3D CAD file creation are not available once the client has approved a design or once Makelab proceeds with printing.

• Clients must provide explicit written approval before Makelab moves forward with production or file delivery.

• Project work will not proceed without explicit client approval.

Free Revision Request Period

• Clients are entitled to one (1) complimentary revision per project.

• The free revision must be requested within 10 business days following the last Makelab design update.

• The revision request must be reasonable and minor (e.g., slight sizing adjustments, minor cosmetic refinements).

• Significant design overhauls will be treated as a new project and billed accordingly.

Test Print Policy

• One (1) complimentary test print in PLA at draft quality is provided for design projects.

• Shipping costs for the test print are the client’s responsibility.

• Test Print Parameters:

  • Material: PLA

  • Color: Tech's Choice

  • Print Quality: Draft (300-micron layer height)

• Only one (1) test print per design project is provided. Additional prints must be submitted as a separate order and invoiced independently.

Additional Design Fees

• Requests for additional CAD files (e.g., variations, iterations, or different formats) beyond the original deliverables will incur additional charges.

• Requests for alternative versions of the model (e.g., different tolerances, wall thicknesses, or material-specific adjustments) will be quoted separately.

Intellectual Property & File Ownership

• Client retains ownership of all 3D CAD files and designs unless otherwise agreed upon in writing.

Manufacturing Suitability Disclaimer

• Makelab designs parts for additive manufacturing (3D printing) based on the client’s chosen material and process.

• Clients are responsible for ensuring the CAD file is suitable for other manufacturing methods (e.g., injection molding, CNC machining).

• Makelab is not liable for modifications required for mass production unless specifically contracted for manufacturability consulting.

4. Scanning Services

Scope of Scanning Services

• Makelab offers 3D scanning services to create digital CAD representations of physical objects.

• Scanning quality and resolution depend on object size, geometry, and surface reflectivity.

• Scanned 3D models will be cleaned and smoothed out, but may need further additional post processing.

• Scanned files will be provided in .STL or .OBJ format unless otherwise specified.

Accuracy & Limitations

• Makelab does not guarantee 100% accuracy in scanning results.

• Fine details, undercuts, or transparent surfaces may not scan correctly due to hardware limitations.

• Advanced post-processing and clean-up of scanned data may require an additional fee.

Modifications to Scanned Files

• Scanned data is provided as-is, and any further modifications (e.g., resizing, smoothing, or feature adjustments) will require a separate design service request.

• Clients must specify any intended modifications before scanning begins to avoid additional charges.

Intellectual Property & Ownership

• Clients retain ownership of scanned files but grant Makelab the right to use anonymized versions for internal process improvements.

• Makelab will not distribute or resell scanned files unless expressly authorized by the client.

Refunds & Liability for Scanning Services

• No refunds will be issued once scanning services have been performed.

• Makelab is not responsible for discrepancies between the scanned model and the physical object due to surface distortions, scan occlusions, or object deformities.

• Clients acknowledge that scanning is an approximation and should not be used as the sole reference for precision manufacturing unless further refinement is performed.

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5. Refund & Reprint Policy

Refund Requests

• Refund requests must be made within a 10-day window from the date of order receipt.

• Reprints for Print Failures caused by machine error, post-processing issues, or improper packaging will be reprinted at no additional cost.

• Customer CAD File Errors resulting in print failures will be reprinted at 50% of the original cost.

• Orders lost in transit due to shipping carrier issues may be reprinted at 50% of the original cost.

Order Cancellations

• Cancellations requested beyond the 2-hour Order Confirmation window are non-refundable.

• Cancellations within the 2-hour window will be refunded at 50% of the order cost.

6. In-Person Meetings & Walk-Ins

• Walk-ins and drop-ins are not permitted.

• All consultations must be scheduled in advance via email with Makelab.

7. Restrictions on Printed Items

Makelab does not print items containing weapons or weapon components, including but not limited to:

• Firearms and Firearm Components

• Bladed Weapons

• Explosive Devices

• Replicas (mock weapons, toy guns, airsoft guns, paintball guns, etc.)

• Accessories (scopes, mounts, or attachments related to weapons)

8. Limitation of Liability & Indemnification

• Makelab is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services.

• Clients agree to indemnify and hold harmless Makelab from any claims, liabilities, or damages arising from the use of our services.

9. Force Majeure

Makelab is not responsible for delays or failure to fulfill orders due to:

• Natural disasters

• Acts of war

• Pandemics

• Government actions

Makelab reserves the right to modify, suspend, or discontinue services without prior notice. Clients acknowledge that their data will be processed in accordance with Makelab’s Privacy Policy.