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      Terms & Conditions

      Updated November 10, 2024

      Cutoff Times

      • All orders, requests, and inquiries received by 3:30 pm will be addressed and responded to on the same business day. Any orders, inquiries, or requests received after 3:30 pm will be reviewed on the following business day.

      File Changes

      • File Trade-ins: File trade-ins are not permitted after an order is placed unless a Makelab team member reviews the file for potential pricing differences and printability.
      • File Change Requests: File trade-in requests will only be reviewed if a Makelab team member is notified within 6 hours after placing the order.
      • Order Confirmation Change Requests: Changes requested after an order confirmation will only be accepted within a 2-hour window. Any requests made beyond this window will not be accepted.
      • CAD Files for Reprints: When a reprint is issued by Makelab, CAD file trade-ins are not accepted. Reprinted files must match the original files; any new files must be submitted as a new order.
      • Self-Serve System Orders: CAD models submitted through the Self-Serve System will be printed "as is" with the uploaded dimensions. Makelab assumes no responsibility for incorrect dimensions uploaded via the Self-Serve System. It is the customer’s responsibility to verify CAD model dimensions before placing orders.
      • Manual Quotes: For CAD models manually quoted by Makelab, customers must verify dimensions before placing orders. Dimensions are provided at the quote stage on the PDF and email quote.

      Design Policy

      • First Revision: For any 3D CAD file creation project, the first revision of a CAD model designed by Makelab is complimentary. Further revisions will be priced individually, per part, by Makelab.
      • No Refunds: Refunds for the 3D CAD file creation process are not available once 3D CAD files are approved by the client or printed by Makelab. Projects will not progress without explicit client approval to ensure accuracy.
      • Free Revision Request Period: A single free revision per project must be requested within 10 business days following the last Makelab design update. This revision is subject to designer approval. Examples of eligible free revisions include changes to sizing, feature placement, or minor cosmetic adjustments.
      • Test Print: For design projects, Makelab will provide one (1) test print in PLA at draft quality at no additional charge. The client will be responsible for any shipping costs. The test print parameters are:
        • Material: PLA
        • Color: Tech's choice
        • Print Quality: Draft (300 Microns) setting
      • Printing Orders: Only one test print will be provided per design project. Printing orders beyond this test print must be submitted as a separate order and will be invoiced independently.
      • No Refunds for Design Projects: Design projects are non-refundable.

      Refund and Reprint Policy

      • Refund Requests: Refund requests for 3D printed parts will be reviewed on a case-by-case basis. To initiate the refund process, please submit a ticket to Makelab. We may request that the affected part be returned for assessment. Makelab will provide postage for the return of the part.
      • 10-Day Window for Refunds: Refund requests must be made within a 10-day window starting from the day the order is received.
      • Reprints for Print Failures: If a print failure is determined to be caused by machine error, post-processing issues, or improper packaging, Makelab will issue a reprint at no additional cost.
      • Customer CAD File Errors: Print failures resulting from customer-provided CAD files or specific settings requested by the customer will be eligible for a reprint at 50% of the original cost.
      • Shipping Issues: Orders lost in transit due to shipping carrier issues may be reprinted at 50% of the original cost.
      • Order Cancellations: Cancellations requested beyond the 2-hour Order Confirmation window are non-refundable. Cancellations within the 2-hour window will be refunded at 50% of the order cost.
      • At-Risk Orders: Orders marked as "At Risk" or "Next Day" by Makelab are non-refundable, and supports will not be removed. These orders rely on successful print completion for timely dispatch.
      • SLA Rush Orders: SLA orders with a rush lead time also qualify as "At Risk."

      In-Person Meetings

      • Walk-ins and drop-ins are not permitted. All consultations must be scheduled in advance via email with Makelab.

      Restrictions on Printed Items

      Makelab does not print items containing weapons or weapon components, broadly defined to include:

      • Firearms and Firearm Components: This includes any device designed to expel a projectile via explosive action and all components integral to the safe firing of such projectiles, as well as ammunition components like cartridges and primers.
      • Bladed Weapons: Includes knives designed to cause harm and all parts thereof, such as automatic, gravity, or undetectable knives, stilettos, switchblades, and throwing knives.
      • Explosive Devices: This includes grenades, rockets, incendiary devices, missiles, and related parts.
      • Replicas: Mock weapons, toy guns, airsoft guns, paintball guns, and any item resembling a weapon.
      • Accessories: Parts or accessories that contribute to a weapon’s functionality or attach to it, such as scopes or mounts.

      Printing and Delivery Considerations

      • Orientation and Settings: Unless otherwise specified, Makelab will determine optimal print orientation. Specific orientation or settings must be provided in the notes section of the order.
      • Assembly Fit: Makelab is not responsible for assembly fit if Makelab did not create the 3D CAD file. Refer to the material-specific design guidelines and suggested tolerances for clearance dimensions.
      • Bulk Orders: A sample confirmation process is required for all bulk orders.
      • Same-Day Delivery: Orders dispatched via Same-Day Delivery require a signature upon arrival. If delivery fails, the order will default to contactless pickup. A new delivery request will be treated as a separate invoice.
      • FDM Minimum Order Cost: The minimum order cost for FDM printing is $15 USD.

      Disputed Charges

      • Dispute Fee: Any client-initiated charge dispute will result in a $50 fee, which will be added to the client’s account.
      • Multiple Disputes: If a client disputes charges three times, payment must be made via wire transfer or ACH for future transactions.
      • Collections: Unresolved balances may be sent to collections if other payment methods fail.

      Business Hours and Holidays

      Makelab is closed on weekends and the following holidays, with regular operations resuming the next business day:

      • International Women’s Day
      • Martin Luther King Jr. Day
      • President’s Day
      • Memorial Day
      • Juneteenth
      • Independence Day
      • Labor Day
      • Indigenous Peoples' Day
      • Veteran’s Day
      • Thanksgiving Day and Friday
      • Christmas Eve
      • Christmas Day
      • Day after Christmas
      • New Year’s Day.

      Limitation of Liability

      • Makelab will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services, even if Makelab has been advised of the possibility of such damages. The liability of Makelab shall not exceed the total fees paid by the client for the order in question.

      Intellectual Property and Confidentiality

      • All CAD files and 3D designs created by Makelab under a paid service remain the intellectual property of the client once full payment has been received. Makelab will not disclose or share proprietary files with third parties unless authorized by the client or required by law.

      Indemnification

      • Clients agree to indemnify, defend, and hold harmless Makelab, its employees, agents, and partners from any claims, liabilities, damages, or expenses arising from their use of our services, including but not limited to damages related to improper use, violation of these terms, or infringement of third-party rights.

      Force Majeure

      • Makelab is not responsible for delays, failures, or inability to fulfill orders due to events outside of our reasonable control, including but not limited to natural disasters, acts of war, pandemics, and government actions.

      Modification of Services

      • Makelab reserves the right to modify, suspend, or discontinue services or products offered, with or without notice to clients. Ongoing projects will not be affected by any changes.

      Privacy Policy Acknowledgment

      • Clients acknowledge that their personal and project-related data will be processed in accordance with Makelab’s Privacy Policy, which outlines data collection, usage, and protection practices.